Over a week ago I bought a new phone. Before logging into Facebook and whatnot I reset...

GetHuman-coriwpre's customer service issue with Facebook from October 2019

Help with my Facebook issue
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The issue in GetHuman-coriwpre's own words
Over a week ago I bought a new phone. Before logging into Facebook and whatnot I reset my old phone, erasing everything. When trying to log into Facebook on my new phone I forgot my password. I tried accessing my account using the trusted contactS feature since I don’t have access to my old email addresses and it messed up and said I was misusing that feature. I waited approximately * days before trying to log in again. I was searching in my email regarding Facebook and my most recent password popped up so I tried using that and it asked which email*phone number I would like to use to access my account so I put my most resent and said I could use it and my phone number to access my account and sends me a confirmation code to my new email but I can’t actually log on to Facebook to confirm it. I’ve tried the trusted contact feature again and keeps giving my people the same code from * days ago and won’t work. I would really like to be able to access my Facebook account that I’ve had for ** years. Thanks!

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Facebook

Customer service issue
Reported by GetHuman-coriwpre
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 742570 others
0 customers following this

Timeline

GetHuman-coriwpre started working on this issue
Oct 30th, 2019 1:34am
GetHuman-coriwpre indicated the issue is not fixed yet.
Oct 30th, 2019 1:13pm

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