Facebook problem:*About * months ago my phone requested I log into my FB account. I cou...

GetHuman-seagirla's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman-seagirla's own words
Facebook problem:*About * months ago my phone requested I log into my FB account. I couldn’t remember my password so I asked for password help. Then I remembered that the email tied to my FB account was an old work email no longer in service. I played around for several minutes and thought it was asking me to enter my cell phone number and set a new password. What it seems to have done is set up a new account for me. I don’t want to start over. I want access to my old account. It has ** years of photos and memories. My husband can see my account but I cannot aces it. If I go on the app, it only shows the new account. My last posting was on Sept *. It reference my family going to see the movie “It”. Please help me update my email address and set a new password for my existing account.

GetHuman-seagirla did not yet indicate what Facebook should do to make this right.

How GetHuman-seagirla fixed the problem
I was able to go to the Facebook.com*identify website and reset the password using my phone* instead of the defunct email that’s attached to my FB account. I still have to figure out how to get my FB app to stop recognizing the new account that I guess I somehow set up trying to reset the password for my existing account.
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Customer service issue
Reported by GetHuman-seagirla
Oct 29th, 2019 - 3 years ago
GetHuman-seagirla shared how to fix
Seen by 17 customers so far
Similar issue to 742457 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-seagirla started working on this issue
Oct 29th, 2019 11:27pm
GetHuman-seagirla indicated the issue is not fixed yet.
Oct 30th, 2019 10:00pm
GetHuman-seagirla confirmed the issue is fixed. Hooray!
Oct 31st, 2019 8:33pm