Facebook problem:*About * months ago my phone requested I log into my FB account. I cou...
GetHuman-seagirla's customer service issue with Facebook from October 2019
Help with my Facebook issue
The issue in GetHuman-seagirla's own words
Facebook problem:*About * months ago my phone requested I log into my FB account. I couldn’t remember my password so I asked for password help. Then I remembered that the email tied to my FB account was an old work email no longer in service. I played around for several minutes and thought it was asking me to enter my cell phone number and set a new password. What it seems to have done is set up a new account for me. I don’t want to start over. I want access to my old account. It has ** years of photos and memories. My husband can see my account but I cannot aces it. If I go on the app, it only shows the new account. My last posting was on Sept *. It reference my family going to see the movie “It”. Please help me update my email address and set a new password for my existing account.
GetHuman-seagirla did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-seagirla fixed the problem
I was able to go to the Facebook.com*identify website and reset the password using my phone* instead of the defunct email that’s attached to my FB account. I still have to figure out how to get my FB app to stop recognizing the new account that I guess I somehow set up trying to reset the password for my existing account.
Please help with my Facebook issue
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