I am Katherine Thompson email K*****@***.com I have been dealing with a KathyTaylor pic...

GetHuman3847378's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3847378's own words
I am Katherine Thompson email K*****@***.com I have been dealing with a KathyTaylor picture coming up when I ask to reset my password . This picture is not me, and I have sent my passport and drivers license to Facebook team and they say this isn’t me. My Facebook account has a picture of me and my husband on profile picture. So how can this be fixed . This person KathyTaylor has my eMail . Me email has a capK rest lower case .

GetHuman3847378 did not yet indicate what Facebook should do to make this right.

How GetHuman3847378 fixed the problem
I made another Facebook account and I use my phone * with password to get this new Facebook. The old Facebook as far as I am concerned will never get fixed. I informed banks etc of my e mail and also my apple computer will be ok. Why they can’t tell it is me with my e mail etc passport and drivers license . I am not happy with Facebook very poor security . This person KathyTaylor has done something to my ability to get my Facebook back.
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Facebook

Recover Hacked Account issue
Reported by GetHuman3847378
Oct 29th, 2019 - a year ago
Fixed
GetHuman3847378 shared how to fix
Seen by 6 customers so far
Similar issue to 741755 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3847378 started working on this issue
Oct 29th, 2019 12:51pm
GetHuman3847378 indicated the issue is not fixed yet.
Oct 29th, 2019 6:00pm
GetHuman3847378 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 6:01pm
GetHuman3847378 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 6:09pm

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