I have a Facebook account under email: *****@***.com with my old cell ***-***-****. Las...

GetHuman-dalaxz's Can't Receive Code to Reset issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman-dalaxz's own words
I have a Facebook account under email: *****@***.com with my old cell ***-***-****. Last week I got a new phone device with a new cell * ***-***-****. When I downloaded the Facebook app in my new phone I forgot my passcode (because on my old phone Facebook was always opened) so I went to reset it via email and O got a pin sent to above email *****@***.com. However I must have authentication to where after you get the pin in email you create a new password the app then sends a login code to my old cell ****-***-****. I don’t have that device anymore because I traded it in so I cannot see the code being sent. To complicate my Facebook life even more I got inpatient because I had not received a response so I created a *nd profile with email *****@***.com and my new cell ***-***-****. However that account became disabled by Facebook O don’t know why but I never got in. I then opened a *rd account! With email *****@***.com. It did not ask me for a phone * I got in invited all my friends again. Then I see a message on messenger but to read it it asked for my phone number. I entered ***-***-**** and now I’m locked out of that account as well. AT THIS POINT I WANT TO DELETE THE * new accounts: *****@***.com and *****@***.com, AND I WOULD LIKE TO ACCESS MY ORGONAL ACCOUNT. CAM MY NEW * receive the login code so that I can get back to using my Facebook. I went through the web support page. I uploaded my TX drivers license to prove my identity. Please email me with options ASAP. My email is *****@***.com. Thank you Adriana Zertuche Ramos ( I use my maiden name Zertuche) in Facebook. My phone * if someone can call me is **********.

GetHuman-dalaxz did not yet indicate what Facebook should do to make this right.

How GetHuman-dalaxz fixed the problem
Used web support form from Facebook they finally got back to me. All good so far.
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Can't Receive Code to Reset issue
Reported by GetHuman-dalaxz
Oct 29th, 2019 - 3 years ago
GetHuman-dalaxz shared how to fix
Seen by 13 customers so far
Similar issue to 741298 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-dalaxz started working on this issue
Oct 29th, 2019 2:21am
GetHuman-dalaxz indicated the issue is not fixed yet.
Oct 29th, 2019 1:22pm
GetHuman-dalaxz confirmed the issue is fixed. Hooray!
Oct 30th, 2019 2:24am