Hi there! **My Facebook account has been hacked and disabled. This happened on Saturday...

GetHuman-feeisl's Recover Disabled Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-feeisl may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-feeisl's own words
Hi there! **My Facebook account has been hacked and disabled. This happened on Saturday **th of October at **:**, while I was asleep, and since my account has been disabled there is no way for me to fill out one of their dispute forms they have for hacked accounts, etc. They also have deleted my business Instagram account an old art Instagram account that were both linked to Facebook pages I had created for them. I also suspect they have withdrawn money from my account for "Advertising bills" even though I have received no invoices in my emails, but this could also be because the email may have been changed for my Facebook account. So, I do believe that this is a targeted attack on my social media accounts as the email I received for the change of password had the IP and location, which was in Auckland, New Zealand which I have recently moved from, and I don't think a random hacker would delete my business accounts intentionally and wouldn't bother to generate a fake IP for somewhere I used to live. It was also done via an iPhone. I really want to retrieve my Facebook Account as I know it's not really possible to get back a deleted Instagram account but I don't really know how else to resolve these issues.**Thanks - Phoebe Burt-Mason.

GetHuman-feeisl did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman-feeisl
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 740009 others
0 customers following this

Timeline

GetHuman-feeisl started working on this issue
Oct 28th, 2019 4:11am
GetHuman-feeisl indicated the issue is not fixed yet.
Oct 28th, 2019 9:42pm