I am a member of many facebook groups and use the notification feature to keep up to da...

GetHuman-goodyuku's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman-goodyuku's own words
I am a member of many facebook groups and use the notification feature to keep up to date with responses to the posts that I make. Since last week I have stopped receiving COMMENT notifications. I still receive notifications about reactions to my posts, or mentions, but not to COMMENTS. This is true for both notifications via the icon on the website & by email - both of which have stopped for COMMENTS only.**I have not changed any settings. All my settings have been the same for years. I usually use Firefox. I have turned off their new enhanced tracking protection. This has not resolved the issue. I have restarted my lap top, and have clears cookies & cache. I have logged in using Chrome and Edge and have the same issue. I have checked my settings (all of which have not been changed in years & are correct) and they still appear correct. I turned off & back on each possible option in the hope it may resolve the issue.**None of these things have made a difference. I still only get notifications for reactions to my posts, or direct mentions to me, but not the usual notification if someone makes just a COMMENT on my own post. I have checked that each of my posts are set to notifications on.**This is causing me a big issue. I have tried reporting this * times using the report a problem process on facebook which of course has been ignored with no reply.

GetHuman-goodyuku did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-goodyuku
Oct 26th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 738113 others
0 customers following this
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GetHuman-goodyuku started working on this issue
Oct 26th, 2019 11:23am
GetHuman-goodyuku shared this issue with followers on Twitter
Oct 26th, 2019 11:24am
GetHuman-goodyuku indicated the issue is not fixed yet.
Oct 26th, 2019 7:09pm
GetHuman-goodyuku indicated the issue is not fixed yet.
Oct 27th, 2019 12:57pm