Facebook Customer Service Issues

Last night, while trying to comment on my son's post, I inadvertently posted the wrong video instead of a photo. I acknowledge my mistake and attempted to delete it promptly. However, Facebook took action before I could remove it myself. I feel unfairly judged as I was not given sufficient time to correct the error. I understand my error and am willing to rectify it, but I hope to avoid a 30-day suspension for this unintentional mishap. It would be more reasonable to allow users a brief window, maybe 10 seconds, to undo such mistakes. I appreciate your prompt attention to this matter. Thank you, Michael B.

Recently, I have encountered issues accessing my Facebook accounts and I am unsure of the reason behind it. I had set up two-factor authentication for logging in and declined to sign in using my profile photo. Facebook now states that I have exceeded the allowed number of login codes and advises me to try again later. I have provided Facebook with some requested identification documents to verify my identity, including a photo of myself holding a paper with a specific code and a copy of my auto insurance card, as it felt like the least intrusive option among others. Despite some concerns raised by regular emails from Komando.com about Facebook's activities, I had been content with using the platform until now. I share the same sentiments regarding Microsoft, as I utilize Windows 8.1 and Windows 10 on my computers. I am eager to regain access to my account, planning to either deactivate it or utilize my Facebook business page for a small home-based business. Thank you, Maria Xenia Allen Loon-A-See Productions

Hello, I am Trinity, the owner of the Instagram account "trinwiththecheeks" linked to the email "[redacted]". Unfortunately, my account has been disabled, and I believe it was done in error. I always adhere to the rules, and if there was a misunderstanding, I apologize. Instagram means a lot to me, and having my account disabled has been very upsetting. As I battle stage four prostate cancer, I find solace in using Instagram as a source of happiness during difficult times. I kindly request for my account to be reinstated promptly so I can continue enjoying it. Thank you for your understanding and swift assistance. Warm regards.

Dear Sir, I am writing to seek assistance for my father, Adv. Maksudul Mowla Nasir. Unfortunately, he is unable to log in to his account due to a recent brain stroke, impacting his ability to recall his password. We are willing to furnish any necessary documentation to verify his identity and account ownership. Since he is elderly, he requires help to regain access to his account, hence my reaching out to you via email. He can provide additional identifiable details such as his date of birth, school attended, etc., although he has forgotten his email address. Your help in recovering my father's account would be greatly appreciated.

I've been attempting to regain access to my Facebook and Messenger accounts. After successfully resetting my password, I opted for additional security with a phone verification code via text. Unfortunately, I'm not receiving these codes as my phone number seems to be disabled. Although my user ID and password are correct, the SMS codes are inaccessible due to this issue. I also tried alternative verification methods such as submitting my ID photo or holding a code, but encountered an error message stating the link was broken. I'm visually impaired and calling customer service was unhelpful. Facebook's accessibility options definitely need improvement.

My Facebook account was unexpectedly disabled without a valid reason provided. Having used the platform for years, I have not engaged in any harassment or threatening behavior. I mainly share memes created by other users and my nickname is Jessie Jessie. I reached out via email, explaining my lengthy account history and family connections for verification. It is frustrating to have my account disabled abruptly without warning or explanation, especially considering the extensive content and family memories stored there. I have raised concerns about potential discrimination, as other users post disturbing content without consequences while my harmless account was targeted. I am willing to change my nickname to my real name, Jesenia Lopez Gavilan, if needed.

I registered on Facebook using my real name, Christina Selkamo, to create a business page @beautyaislediy. This is essential for linking my Shopify webstore to my business Instagram account @beautyaislediy. Although I aimed to use Facebook solely for business, I immediately adjusted the privacy settings to the highest level upon signing up, which raised red flags for Facebook. When I began setting up my business page, I was unexpectedly logged out and then asked to upload a profile picture, which I complied with. Subsequently, they requested a photo of my ID, which I also provided. The challenge arose because I used my cell number to sign up, not my email address ([redacted]). After submitting my ID photo, a message indicated they would contact me through email. The predicament is that I never shared my email with them. This is preventing me from accessing my account, which I urgently need for my webstore to function seamlessly on Instagram. Your assistance in resolving this matter is greatly appreciated.

I need assistance turning off the two-step verification on my Facebook account. I have emailed Facebook with a clear picture of myself holding a code and provided a valid ID, but I haven't received a response since my issue began on 10/19, and it's now 10/25. Despite multiple emails, there's been no reply. If anyone has experienced and resolved this issue before, please share how you fixed it. I will update everyone once my problem is resolved. Thank you for reading and please share my message to help spread the word on Facebook. Sharing might lead to someone helping me regain access to my account or turning off two-step verification without needing a code to login on a new device.

I previously had a Facebook account that I deleted due to inactivity. Now that I've created a new one specifically for my business, I'm struggling to maintain it without it being disabled. I've attempted to create three accounts, all of which have been blocked despite providing government ID for verification. In my latest account, I even uploaded a photo of myself holding a paper with my name and the current date, but to no avail. I have not yet linked my LinkedIn and Instagram accounts to the page, which might be worth trying. I am hesitant to use friends as contacts for verification. The situation is becoming increasingly frustrating as Facebook is crucial for my business services. I have been dealing with this issue for months, and it's disheartening and tiresome. Your assistance with this matter would be greatly appreciated.

I have been experiencing an issue where I cannot post comments in the video section of Facebook and Facebook Lite, especially on Facebook Lite. This problem was resolved earlier this month, but it has reoccurred even after updating both Facebook and Facebook Lite. I would appreciate it if you could address this matter promptly to allow me to comment on videos. Facebook is a fantastic platform for sharing views. I have already reported this issue to the Facebook Help Center, but the problem persists. I kindly request that suitable measures be put in place to prevent this from happening frequently. Thank you for your assistance in resolving this matter. Sincerely, Joydip B.

I was banned for posting for 3 days, while another person who called someone a derogatory term was not banned. I retaliated by calling them a heartless scumbag, but received a longer ban. I believe this is unfair and biased. Using the excuse of the term "terd," which is similar to a curse word, to silence me is unjust. It seems like there is a double standard in place here. I wonder if these actions go against certain rules or regulations. I value free speech as long as it's not vulgar. I apologize for any grammar errors; I used a speech-to-text feature. Hopefully, these issues can be addressed with more fairness.

After logging into Facebook with my remembered Gmail password, I tried to update my phone number but inadvertently got locked out of my account. I travel a lot for work and Facebook interpreted my different locations as suspicious activity. Despite my attempts to regain access by changing passwords and PINs, Facebook insists I need to log in from a recognized device to verify my identity. I reached out to Gmail for help, but their responses have been unhelpful. I'm frustrated with the lack of support and the runaround in trying to prove my identity. Any advice on how to resolve this quickly would be appreciated.

Hello, I am Khishgee from Mongolia. Recently, my sister's business Facebook page was hacked, and an unauthorized Vietnamese profile took over as the admin. Despite learning that the person was not Vietnamese and had bought the page, all admins were removed, and the page was eventually deleted after we reached out to them. This page was crucial for our business, being the primary platform for selling products over the last two years, containing all critical company information. The page name was "Khaadiin Ger" llc, and it holds immense value for us as it showcases furniture inspired by unique Mongolian heritage. We have incurred significant financial losses as a result of this incident, totaling hundreds of thousands of dollars. We urgently seek assistance in recovering the page or guidance on resolving this issue promptly. Awaiting a prompt response. Best regards, Khishigjargal Contact: (+[redacted]) [redacted]4 Email: [redacted]

Hello, I am Khishgee from Mongolia. Recently, my sister's business Facebook page was hacked, and the admin rights were transferred to someone with a Vietnamese profile. Despite reaching out to this person, we learned that they were not Vietnamese but had purchased the page. Subsequently, all admins were removed, and the page was deleted after contacting the individual. This page was crucial for our business as it served as our primary sales channel for the past two years, resulting in significant financial losses. The page, named "Khaadiin Ger" LLC, showcased furniture designs inspired by Mongolian heritage. We urgently need assistance in recovering the page or guidance on how to address this issue. Your prompt response would be greatly appreciated. Best regards, Khishigjargal

My cousin passed away on Monday, October 21, [redacted]. Our family has a group page to keep in contact, and since my cousin was battling leukemia in the hospital with her mother by her side during treatments, my aunt would update us on their status. When I checked the page tonight, I noticed that my cousin had replied to a comment her mother posted a few days before her passing. She made the post the day before she died. We view this as a possible sign before her untimely death. My concern is that since it was 5 days ago, and the time wasn't displayed, can Facebook somehow determine the posting time? Knowing this would provide closure for me and the rest of our family. Thank you.

Fraud Alert! Attention to all social media users, there is a fraudulent individual posing as Victoria John, claiming to be the CEO of Binomo Investment. This fraudster operates on Facebook, pretending to work for Binomo as an agent, attending Makerere University of Business, and residing in Abuja. They deceive people into investing in crypto currency trading, promising triple returns on investments and requesting payments to a bank account under the guise of belonging to the manager. One of the account names used is Junior Omoruyi Asemota with the account number [redacted] at Zenith Bank PLC. Once payment is made, the scammer blocks communication. Zenith Bank PLC is advised to take action. Let's be cautious of unrealistic wealth promises and stay vigilant. Zenith Bank PL, Facebook management, and the public, please be aware.

I use Facebook on either my iPhone X or iPad, managing three accounts. Recently, the platform stopped showing my third account as an option when I log in. This third account is crucial for my business, and I now have to search for it each time I want to access it. Additionally, when I try to post an ad, it only appears in the "community" section rather than the main page. I am also unable to "boost" my ads anymore, which is affecting my business significantly. Moreover, the option to add to my "story" is no longer available to me. I urgently need assistance as there seems to be no customer support available.

My Facebook account was used to make a £[redacted] unauthorized advertising purchase. The fraudulent activity also involved a hack that led to Facebook permanently deleting both my Facebook and Instagram accounts without any notification of a security breach. Unfortunately, their customer support was unhelpful and unsympathetic when I inquired about being locked out and losing my accounts without explanation. I have lost trust in their company due to their negligence in addressing the misuse of my identity and funds. I hope you can comprehend why I am reaching out. I simply wish to be treated with respect after being a long-time user of their services.

Hello, I would like to provide detailed information to verify my identity. My name is Rudina Pool, and my maiden name is Berani. I graduated from Gunderson High School in San Jose in [redacted]. For my senior prom, I wore a green dress, and my mother's name is Valbona. I have a daughter who will be turning two in April, and my husband's name is Trevor Michael Pool. Currently, I reside in Killeen, TX. The email address I used was [redacted], but I cannot recall the password. Unfortunately, I also do not have access to the recovery email I used in middle school. Although I recently changed my Facebook password, I am unable to remember the new one. I am requesting assistance to update my current email address on Facebook and remove the old one to avoid losing access to my account where I have many cherished memories. I am willing to provide additional verification if needed, including a photo of my ID. Thank you for your help.

If Facebook allows provocative articles from a provocateur that offend the respect of my homeland, and if a Facebook member replies with their own political or personal views on the article, that is simply democracy - a freedom of speech. Illegal immigrants in my homeland disrespecting our values, culture, religion, and hospitality don't deserve respect. Therefore, Facebook should acknowledge and respect the message from its members before making decisions. Bullying your members is not democracy. I look forward to your comments. Thank you for your time. Kind regards, A.P.