Facebook Customer Service Issues

My Facebook account, Lawrence Okoronkwo Machie, was hacked on October 19, [redacted]. The hacker removed my username, password, and phone number ([redacted], dechosenone, [redacted]6), and replaced them with their own information ([redacted], [redacted]6, [redacted]9). I no longer have access to my account. The hacker has been using my account and picture to scam people in Nigeria. I've been receiving complaints from individuals who have been defrauded through investments and money transfers. I urge Facebook to investigate and block the fraudulent account associated with my name. I have also reported this to the Economic and Financial Crime Commission, but swift action to block the account is necessary to prevent further harm. My reputation is being tarnished, and it's crucial to address this issue promptly. Thank you.

I have a Facebook account under the name Julie Molyneux. I play FarmVille2 and recently it prompted me to log in to Facebook to get free gifts. When I did, I accidentally used the name Jules Molyneux. FarmVille2 then created a new account for me as Jules Molyneux. Now, I cannot connect FarmVille2 to Facebook unless I do it through the Jules Molyneux account. The issue is that Jules Molyneux and I, Julie Molyneux, share the same email address. Therefore, I can't deactivate the Jules Molyneux account as it is somehow linked to me. Strangely, I entered a photo contest on Snapfish, and it was automatically linked to the Jules Molyneux account. I urgently need help deactivating the Jules Molyneux account. Thank you.

I accidentally broke my phone, and I can't remember the password I recently changed for my Facebook and Messenger accounts. Unfortunately, I can't receive a reset code since my accounts are linked to my broken phone number. I also don't have access to my email or recovery account details. These accounts are vital to me, and I'm desperate to regain access. I am willing to provide any necessary information, including a photo of my social security number or video call. Please assist me in resetting my password and recovering my accounts. You can reach me at my new number [redacted] via call, text, or video call at any time for support. Thank you for your assistance.

Please, Facebook, can you recover my account? I apologize if I have done something wrong and I beg for forgiveness. I rely on my account to support my two children. I am not a scammer, I sell motor finance for Mega Theron Traders who are also on Facebook. Kindly assist me in resolving this issue. I will provide you with my email address, [redacted], and the password which is my kids' names, evandrenuka. My contact number is [redacted] and my ID number is [redacted]. I urgently need access to my account as I could not post last week and struggled to provide food for my children. I have a two-year-old boy who needs nappies. I will send you my ID book for verification purposes. Thank you for considering my request.

Hello Facebook, I kindly request for assistance in recovering my Facebook account. I apologize if I have done something wrong, please forgive my actions. I rely on my account to support my children through posting about motor finance for Mega Theron Traders as it's my source of income. My email address linked to the account is corrie mariette de klerk *****@***.com, the password is my kids' names evandrenuka. In case of verification needed, my cell number is ********** and my ID number is *************. Due to recent issues, I couldn't post, resulting in financial difficulties to provide for my children, especially my *-year-old boy needing essentials like diapers. I got married, hence the change from Prins to de klerk in my surname. I am willing to provide my ID book for verification purposes. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

I am a member of multiple Facebook groups and rely on notifications to stay updated with responses to my posts. However, since last week, I have not been receiving notifications for comments on my posts. This issue persists across both website icon notifications and email alerts. I have not made any changes to my settings, which have been consistent for years. I primarily use Firefox but have also attempted to resolve this using Chrome and Edge, to no avail. Despite disabling enhanced tracking protection, restarting my laptop, clearing cookies and cache, and checking my settings, the problem remains unresolved. I have made sure that all the necessary notification settings are enabled for my posts. I have reported this problem to Facebook three times, but have not received any response.

Please Facebook, can you recover my account? I apologize if I have done something wrong. I need my account to post as I have children to support. If I can't post, I don't earn money to feed them. I am not a scam; I sell motor finance for Mega Theron Traders who are also on Facebook. Kindly fix my issue. I will provide you with my email address: *****@***.com, my children's names, Evandre and Nuka, my phone number **********, and my ID number *************. I urgently need access to my account to provide for my children. I have a son who needs diapers, and I couldn't afford them last week due to not being able to post. When I opened my account, my surname was Prins, but now it is De Klerk after getting married. I am willing to send you my ID for verification purposes. Please, with tears in my eyes, I am requesting your assistance.

Subject: Facebook Name Confirmation Issue Hello David, I recently received a message from the Facebook Help Team regarding confirming your name. I found it concerning that my name was changed to "Landline," which is incorrect. My friends on Facebook, especially those from the motorcycling community, know me as Revelator. A few months ago, I went through a similar verification process, providing my ID with an updated last name, resulting in the loss of many contacts. I have always used "Revelator" to protect my family's identity from my motorcycle road name. If I am unable to maintain this name, I may need to reconsider using this account. Please assist me with this issue. Thank you, D.M.

Recently, I faced a perplexing situation with Facebook Live. While chatting with a friend, our broadcast was mistakenly reported for harassment and bullying, resulting in a 24-hour ban on posting or commenting. Following a review, Facebook admitted to their error, acknowledged the video did not violate standards, and restored it. Subsequently, without using Facebook Live that day, I discovered an unexpected 30-day ban from going live until November 23. Perplexed by the escalation, especially since I hadn't violated any standards, I found it frustrating that the penalty was extended without cause. Hoping for guidance on resolving this issue promptly.

Hello, I am kindly requesting assistance with recovering my Facebook account. I apologize if there were any misunderstandings and sincerely hope to regain access as Facebook is vital for me to provide for my * children. I am not involved in any fraudulent activities; I am engaged in selling motor finance for Mega Theron Traders, who also utilize Facebook for business. In order to fix this issue, I am willing to share the email associated with my Facebook account, which is corrie mariette de klerk *****@***.com, and my children's names are Evandre and Nuka. My contact number is **********. I have faced challenges sustaining my family as I was unable to post on Facebook recently. Understanding the situation, I humbly ask for support to resolve this matter. Thank you for your understanding.

My Facebook account is quite old, and I am facing an issue. Originally, I used a Yahoo email address to sync my account, which was several years ago. However, for the last few years, I have been using a Gmail account due to privacy and safety concerns with my full-name Yahoo email being vulnerable to identity theft. Recently, I found out that my Yahoo email has been permanently terminated. As a result, I cannot retrieve a new password to regain access since I no longer have the same phone number or email associated with it, and I never added any alternative contact information for about six months. I have created a new Facebook account in the meantime, but I am not satisfied with it and unable to sync all my games and media from the original account. I simply want to regain access to my original account and delete the new one.

I lost my phone that was connected to my Facebook account, and I'm having trouble accessing it now. Before losing my phone, I had deactivated my Facebook account but kept Messenger. Unfortunately, I no longer have access to the email or phone number associated with the account. I've tried various methods to regain access, but without the same phone number or email address, I'm stuck. It's frustrating not to have a way to contact someone directly for help in situations like this. I can't retrieve the phone because it's lost, and the email address is inaccessible too. Since I've been signed in on my iPhone 5s for a long time, I can't recall the password either. I wish there was a more straightforward way to resolve this issue.

Hello, I hope you're having a good morning. Currently, I am facing an issue with accessing my Facebook account due to being locked out. Facebook's method to unlock the account involves sending a code to a phone number I no longer possess. I kindly request Facebook to provide additional verification options such as uploading a photo of my ID to confirm my identity. Your assistance with this matter would be greatly valued. Thank you for considering my request. Sincerely, Stephen S.

I am Jennifer Colby. I have recently created a new Facebook account under the email [redacted] However, when trying to verify my identity, Facebook is not accepting my phone number [redacted]. Despite it being my active mobile number, Facebook claims it is invalid for receiving security codes. I am unable to log in as a result. I have also provided my second email, [redacted], for assistance. I desperately need to regain access to my account and would appreciate any help in resolving this issue promptly.

Subject: Facebook Account Assistance Needed To whom it may concern, I am Dana Uy, and I have been trying to reach the Facebook support team regarding the disabled account with the email [redacted] since 10-12-[redacted], along with another account linked to [redacted] and [redacted] Despite multiple calls and providing various forms of identification and proof, I have not received any assistance. The account [redacted] is crucial for my work providing funeral services globally, connecting with clients and communities. I kindly request your prompt attention to this matter to reactivate my account. Thank you for your help. Best regards, Dana Uy PPA[redacted] Dignity Memorial

We are encountering issues connecting our Instagram business account, SilverFoxSkincare, to our product catalog in Facebook with Catalog ID: [redacted][redacted]. Despite following Facebook's guidelines, the system does not recognize our business account and we have tried switching back and forth between personal and business accounts on Instagram. We are a skincare product retailer based in the USA and believe we meet the necessary criteria. Additionally, we are unable to verify our Facebook business page which may be contributing to the problem. Our goal is to link our Instagram shop to the Facebook shop created by a colleague for seamless integration between the two platforms.

I'm having trouble logging into my Facebook account for Bob Bob. I forgot the password and when I try to enter it, I clearly don't get it right because I can't remember it. I attempted to use the "forgot password" feature, but it requires an email or phone number that I may not have access to anymore. I'm unsure if I linked this account to my current phone number and I cannot recall the email associated with the account. I understand the need for security measures, but I'm struggling to prove the account is mine. I really need help with this, please assist me in regaining access to my account.

Dear Sir/Madam, I am Behailu Desta from Alexandria, Virginia, writing to raise my concerns about Facebook's negligence in addressing reports of terrorism and genocide in the Ethiopian community. Despite reporting hate-filled pages and activities that incite violence, the platform failed to take action, leading to tragic consequences in Ethiopia. As a vital platform for freedom of speech, Facebook should be more proactive and diligent, especially in regions prone to instability and violence. By closely monitoring and regulating harmful content, such as calls for violence based on race and religion, Facebook could have potentially prevented the loss of lives and injuries in Ethiopia. I urge for greater responsibility and oversight to prevent the spread of hate and violence through social media. Sincerely, Behailu

I am facing an issue with my Facebook account. Facebook has suspended my account for alleged hate speech, but I have never posted any such content. I informed them that my account might have been hacked as I discovered a suspicious name in my friends list that I did not add. After removing and blocking this unknown account, I changed my password. Despite explaining this to Facebook, they have not been cooperative. They insist that I made at least 7 offensive posts, which I did not. I suspect my account is still compromised because they claim I posted on October 24th when I am unable to do so due to the suspension. Facebook's refusal to acknowledge my situation and the extension of my restriction without proper investigation is frustrating. Their lack of transparency in providing details of the alleged violations makes it even more challenging to resolve this issue. -Lisa R. Foote

I encountered a job offer that requested my password and Facebook details to create links for posting ads. Initially, I shared the information, assuming it was for employment purposes. However, as the request extended to security answers, banking, and credit information, I realized something was amiss. When I decided to retract, they had already gained control of my Facebook account by altering the email and password. Despite multiple attempts to recover it, changing the password remains fruitless as the reset code doesn't reach me due to the altered email. The concerned individuals manipulated my account after enticing me with a job advertisement, which I now recognize as a scam. I seek guidance on reclaiming my hijacked account from these fraudulent operators. This ordeal has made me anxious, especially since I linked my Facebook account to other platforms for login purposes. I've also lost access to my other accounts and struggled to find customer support until resorting to an online search. The previous email associated with the account was beautifulbella_7 @ Hotmail.com. Now, a new email with my photo has hijacked it. Currently, only one account, created today, is accessible amid the chaos.