Every time I log in to Facebook I have to reset my password. EVERY TIME. I had problems...

GetHuman-mbrakes's customer service issue with Facebook from October 2019

Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-mbrakes's own words
Every time I log in to Facebook I have to reset my password. EVERY TIME. I had problems resetting my password this last time because I've used so many passowrds I had to try about five times to get one I never used before. Then they want me confirm my login. Either by confirming my account on a different computer, or by bothering five of my close friends or relatives, having them contact Facebook and enter a code. I do not always have access to another computer, only my CELL PHONE.**I got on another computer and tried to confirm. Now I get "To continue, please approve this login on a phone or computer you've used before."**I reset my password on my cell. Now I am using my computer, that I had to lug down to the community clubhouse where I live to use thier wifi, and tried to confirm on my computer. It wouldn't let me. AGAIN I had to reset my password. I tried a second time - AGAIN I had to reset my password. Over and over and over.**I cannot confirm on either my cell phone or computer, the only two ways I have used before. "To continue, please approve this login on a phone or computer you've used before."**I tried to setup a gofund me account to help pay hospital bills I cannot afford. They told me to post my message on Facebook, but no matter how many times I try Facebook WILL NOT LET ME IN TO MY FACEBOOK PAGE. I AM LOCKED OUT. I HAVE RESET MY PASSWORD SEVERAL TIMES BECAUSE THEY MAKE ME EVERY TIME I TRY TO LOG IN, AND I AM LOCKED OUT OF MY FACEBOOK PAGE.**PLEASE HELP!

GetHuman-mbrakes did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-mbrakes
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 729035 others
0 customers following this

Timeline

GetHuman-mbrakes started working on this issue
Oct 19th, 2019 11:13pm
GetHuman-mbrakes shared this issue with friends on Facebook
Oct 19th, 2019 11:15pm
GetHuman-mbrakes indicated the issue is not fixed yet.
Oct 21st, 2019 3:11am

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