Still no resolution or response from Facebook even after sending in certification photo

GetHuman-eileej's Can't Receive Code to Reset issue with Facebook from October 2019

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The issue in GetHuman-eileej's own words
I purchased a new phone and have not used another device to login. To Facebook before that but have set up two factor authentication not thinking it would ever be this hard. I have emailed Facebook and they sent me a link to reset my password and account but the issue is I can’t access the rest of the account to get a code generator code to enter the final step as that app is embedded within Facebook accessible once you have logged in. Secondly they sent me a new password but this password kept saying incorrect password. So I can’t access my account at all and can’t find anyone who is actually willing to listen to my issue.. *can anyone help remove the two fa Tor authentication or help to get me back into my account.
The code is not being received to my mobile and I have no access to code generator on another device
Facebook need to make this process less difficult and actually help
I have tried all avenues but with code generator activated there is not much else I can do
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Can't Receive Code to Reset issue
Reported by GetHuman-eileej
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 725546 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-eileej started working on this issue
Oct 17th, 2019 11:37am
GetHuman-eileej indicated the issue is not fixed yet.
Oct 17th, 2019 8:26pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 17th, 2019 8:27pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 17th, 2019 8:35pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 17th, 2019 8:36pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 17th, 2019 8:36pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 17th, 2019 8:36pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 17th, 2019 8:36pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 18th, 2019 4:26pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 18th, 2019 4:31pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 18th, 2019 4:33pm
GetHuman-eileej confirmed the issue is fixed. Hooray!
Oct 18th, 2019 4:33pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 18th, 2019 4:34pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 18th, 2019 4:34pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 18th, 2019 4:34pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 18th, 2019 4:34pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 18th, 2019 4:34pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 18th, 2019 4:34pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 18th, 2019 4:36pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 18th, 2019 4:36pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 19th, 2019 8:39am
GetHuman-eileej indicated the issue is not fixed yet.
Oct 19th, 2019 10:56am
GetHuman-eileej indicated the issue is not fixed yet.
Oct 20th, 2019 9:02pm
GetHuman-eileej indicated the issue is not fixed yet.
Oct 23rd, 2019 9:51am