I got phone calls from my friends telling me of a message they were receiving from my e...

GetHuman-omorolly's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-omorolly may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-omorolly's own words
I got phone calls from my friends telling me of a message they were receiving from my email account asking them to invest in a ponzi scheme. So I tried to immediately login to write a disclaimer, but to my greatest surprise, my account couldn't recognize my password again. I also tried to recover the password using the "forgot password" process but the fraudster had changed my email to his own email and even change the phone number. So there is no way I could have an access to my account. He is currently using the account to chat with my friends and defrauding them.*My Account bears "Roland Authority Aiwone.*The email he is now using for the account is " *****@***.com*Please I need you to retrieve it back for me and track the fraudster

GetHuman-omorolly did not yet indicate what Facebook should do to make this right.

How GetHuman-omorolly fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-omorolly
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 725316 others
0 customers following this

Timeline

GetHuman-omorolly started working on this issue
Oct 17th, 2019 6:00am

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