Back in February ****, My facebook account was hacked. I would like to recover the acco...

GetHuman3780247's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3780247 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3780247's own words
Back in February ****, My facebook account was hacked. I would like to recover the account. I have years and years of memories and photos on the account. I have a two-factor authorization set up. I get to the part up to receiving my code. It's as if it won't send anything to my cell phone. And I obviously can't look up the code in the code generator on the account because i can't log into the account.*I have sent in photo's of my Driver's License and sent in photo's with me holding the written code multiple times and I never receive any feedback. I currently have a newer account for the time being. *The account that I no longer have access to is connected with:*Email: B*****@***.com*Phone: ***********Full name: Brittanie Lothea Smith*Nickname: Nelly-Sue*The profile picture is a selfie of me wearing my pink and black stripped dress in the bathroom at my apartment.

GetHuman3780247 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3780247
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 725304 others
0 customers following this

Timeline

GetHuman3780247 started working on this issue
Oct 17th, 2019 5:37am

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