My brother with very poor eye sight made some mistakes setting up his account on a new...

GetHuman-tmoy's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-tmoy's own words
My brother with very poor eye sight made some mistakes setting up his account on a new device me his brother had been trying to sort out his account he now it’s locked out I have not got much idea myself what to do he is Trevor Moy Uk I don’t know how much info to put into this box I need to talk to someone human,I need to merge another account set up with the one he his using it’s a big mess to be honest with him being classed blind I don’t know what he has done I need help it’s driving me mad trying to find out what to do

GetHuman-tmoy did not yet indicate what Facebook should do to make this right.

How GetHuman-tmoy fixed the problem
I don’t know what gethuman did but I logged back in and it was ok,l, then took my middle name initial out so I could be seen on my phone as well without it thinking I had been hacked my brother has done this for me because I can’t hardly see
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Recover Hacked Account issue
Reported by GetHuman-tmoy
Oct 16th, 2019 - 3 years ago
GetHuman-tmoy shared how to fix
Seen by 10 customers so far
Similar issue to 723786 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-tmoy started working on this issue
Oct 16th, 2019 3:37am
GetHuman-tmoy indicated the issue is not fixed yet.
Oct 16th, 2019 4:19pm
GetHuman-tmoy confirmed the issue is fixed. Hooray!
Oct 16th, 2019 5:15pm