Hello, **A little over a year ago my Facebook ads account got hacked and the hacker put...
GetHuman-laurashi's customer service issue with Facebook from October 2019
Help with my Facebook issue
First: share to improve GetHuman-laurashi's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-laurashi may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-laurashi's own words
Hello, **A little over a year ago my Facebook ads account got hacked and the hacker put about $*** through on my account before I caught them and blocked them out. **I immediately reported the hacker to Facebook and requested a refund for the ads I did not authorize. Facebook refused the refund, so I reached out to my bank who promptly refunded me.**However, Facebook then disabled me from using ads, saying that "In order to make further payments, the owner of the payment method will need to contact their bank or credit card company and VERIFY THESE CHARGES WERE AUTHORIZED." It sounds like Facebook wants me to pay the charges incurred by the hacker before they will unblock my ads account.**I'm writing to ask, is there any way we can resolve this issue and reinstate my account without paying the extra $*** in hacker fees?**I appreciate your time. :-)**Laura
GetHuman-laurashi did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-laurashi fixed the problem
We are waiting for GetHuman-laurashi to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.