Hello, **A little over a year ago my Facebook ads account got hacked and the hacker put...

GetHuman-laurashi's customer service issue with Facebook from October 2019

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The issue in GetHuman-laurashi's own words
Hello, **A little over a year ago my Facebook ads account got hacked and the hacker put about $*** through on my account before I caught them and blocked them out. **I immediately reported the hacker to Facebook and requested a refund for the ads I did not authorize. Facebook refused the refund, so I reached out to my bank who promptly refunded me.**However, Facebook then disabled me from using ads, saying that "In order to make further payments, the owner of the payment method will need to contact their bank or credit card company and VERIFY THESE CHARGES WERE AUTHORIZED." It sounds like Facebook wants me to pay the charges incurred by the hacker before they will unblock my ads account.**I'm writing to ask, is there any way we can resolve this issue and reinstate my account without paying the extra $*** in hacker fees?**I appreciate your time. :-)**Laura

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Facebook

Customer service issue
Reported by GetHuman-laurashi
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 723522 others
0 customers following this

Timeline

GetHuman-laurashi started working on this issue
Oct 15th, 2019 10:13pm
GetHuman-laurashi indicated the issue is not fixed yet.
Oct 17th, 2019 12:43am
GetHuman-laurashi indicated the issue is not fixed yet.
Oct 17th, 2019 12:43am