Hello. My name is Calen Chan and I just barely had my Instagram account hacked and held...

GetHuman3770184's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman3770184's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3770184 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3770184's own words
Hello. My name is Calen Chan and I just barely had my Instagram account hacked and held as a ransom for money to retrieve it, but of course I did not comply and they deleted my account instead. I had almost **K followers and my account was verified, and as a consequence of it being deleted my career was damaged and many contracts for content deals I had were now compromised. When I went through the support center for hacked accounts, it told me to check my email for unusual logins or email change and I did indeed receive both emails, but when I clicked the "secure your account" one sent me to an error page and the other sent me to the Instagram login screen. The email that told me about the unusual device login said it came from North Salt Lake City, UT which is only ** minutes away from where I live. I desperately need help if it is possible, I had contracts with multiple companies to upload content onto my Instagram at a scheduled date which will be compromised if I don't get my account back. Please help me, my career is in danger!**My Instagram account name was @calen*chan. The hacker renamed it to @Instagrammer before deleting it.**Thanks!**Below is some screenshots attached to show some context of what was happening.**The email accounts of the person who hacked me are******@***.com******@***.com**Also this is the email he changed my Instagram account to.******@***.com

GetHuman3770184 did not yet indicate what Facebook should do to make this right.

I have an issue with Facebook too
How GetHuman3770184 fixed the problem

We are waiting for GetHuman3770184 to fix the problem and share the solution with the rest of us customers.

Please help with my Facebook issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.
How Do I Remove Fake Reviews from My Facebook Business Page?How Do I Retrieve a Hidden or Deleted Facebook Post?How Do I Block Someone on Facebook?How Do I Delete a Facebook Account I Do Not Want?How Do I Merge Multiple Facebook Pages?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Hello,*My name is Bennett Mansfield. My Instagram account was hacked and the emai...Need help with my Instagram account that was hacked. *The email link to revert th...Someone hacked into my Instagram account *abigailmariam* . They somehow managed t...My instagram was hacked today, the email address connected to the account was als...Hi,**I have had my instagram account since **** and someone has hacked into it an...Someone hacked my former Facebook account and change my name to his name and stil...My Instagram was hacked on Sunday *******. My username was @saradaveyy but it wa...Hello facebook,**My account had just been hacked. I cannot recover my account bec...Hello,*My boss Lauren Searles had an Instagram account hacked. I know this is fa...My father's account is hacked by Eddie Chan. Account name is replaced by Eddie Ch...
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman3770184
Oct 15th, 2019 - 2 years ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 723159 others
0 customers following this

Timeline

GetHuman3770184 started working on this issue
Oct 15th, 2019 5:21pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies