I have been locked out of my FB account for over * months. My account was originally se...

GetHuman-cwayfw's customer service issue with Facebook from October 2019

Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-cwayfw's own words
I have been locked out of my FB account for over * months. My account was originally set up over ** years ago with an old email address that has been inactive for over * years and I can no longer access it. For the past several years I had been going to my FB site thru Messenger, but when Messenger updated my account it no longer would allow access to my FB Account via Messenger. So anytime I go through Facebook's instructions to reset or to update my email it always sends to my old original email (*****@***.com) OR sends me codes to my phone number via text but then only applies it to Messenger and states just that. I have had many so called FB experts who said they could solve this fail time and time again. The same thing happened to my Instagram Account and they fixed it by sending me a code, then instructing me to write the code on a piece of paper, then taking a picture of my holding the paper with the code written on it with my face so they could properly identify me as the account holder and then assigned my new number email address (*****@***.com) to the account. This is what Facebook needs to do if that will satisfy their need of properly identifying me as the true owner of my FB Account. I am ** years old and have thousands of pictures including important old family pictures on the site which is why it's SO important for me to get back my Facebook Account. Please help ... thank you.

GetHuman-cwayfw did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-cwayfw
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 723072 others
0 customers following this

Timeline

GetHuman-cwayfw started working on this issue
Oct 15th, 2019 4:18pm
GetHuman-cwayfw indicated the issue is not fixed yet.
Oct 28th, 2019 1:37am