I received a message on messenger from a friend. It was about a hack. I'm not sure if i...

GetHuman3767005's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3767005's own words
I received a message on messenger from a friend. It was about a hack. I'm not sure if it was saying my friend was hacked or my account was hacked. But it said not to accept a friend request from an Andrea Wilson and to please for this to my friends*contacts. I thought it might be a hoax but i did forward it. Then i changed my facebook password and logged out of everywhere i might be logged in. Then i tried to go to messenger and i had to log in and all my contacts and messages were gone. I was afraid to give messenger permission to access all my phone contacts so I denied that and the session was ended. When my phone tried to log out it never would. The little circle kept going around and around stating that it was logging out. So I have had to restart my phone to log out. I've done this several times. One time it told me that I had no contacts. One time it said that "we were having issues and to try again later. Messenger has always been logged in.

GetHuman3767005 did not yet indicate what Facebook should do to make this right.

How GetHuman3767005 fixed the problem
As far as I can tell, it was an issue with facebook. I received a message from them while I was trying to figure out what was wrong. The message was that they were having issues and to check back later. I thought that might just be a part of a possible hack. So I changed my password, sent them a message and by that time I was receiving messages again on Messenger. I don't think I was hacked. I received a hoax message about being hacked.
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Recover Hacked Account issue
Reported by GetHuman3767005
Oct 15th, 2019 - 3 years ago
GetHuman3767005 shared how to fix
Seen by 9 customers so far
Similar issue to 722378 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3767005 started working on this issue
Oct 15th, 2019 5:26am
GetHuman3767005 confirmed the issue is fixed. Hooray!
Oct 21st, 2019 2:56am

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