I'm so stressed out as I'm trying to get Access to an old Facebook Account of mine..The...

GetHuman-ellenket's customer service issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-ellenket's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ellenket may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ellenket's own words
I'm so stressed out as I'm trying to get Access to an old Facebook Account of mine..The Password I punched in was an old Password and I pressed on the Forgotten Password to see if I can get a new code t oo get back in but the problem was is when I tried to apply for a new Password to get back into my old Account they sent the * digit code to my login details which is "*****@***.com"..and I can't get back in there to see the * digit code..All my emails get sent to my phone and my email login address which is ellenketchell@gmail.I just want my old Facebook Account back and I need a Password to open up my old Account.How can I get a new Password to be sent to my email address without them sending it to my login details for my Old Facebook Account cause I can't get back in there...Please Please is there any other way that I can recieve a via text message without it going to this email address *****@***.com..I just so want to cry cause I'm not getting the help that I need.

GetHuman-ellenket did not yet indicate what Facebook should do to make this right.

How GetHuman-ellenket fixed the problem

We are waiting for GetHuman-ellenket to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-ellenket
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 722021 others
0 customers following this

Timeline

GetHuman-ellenket started working on this issue
Oct 14th, 2019 10:38pm
GetHuman-ellenket indicated the issue is not fixed yet.
Oct 15th, 2019 2:40am
GetHuman-ellenket indicated the issue is not fixed yet.
Oct 15th, 2019 2:40am
GetHuman-ellenket indicated the issue is not fixed yet.
Oct 15th, 2019 5:00am