My Facebook account was disabled on September **, ****, for reasons unknown to me. My...

GetHuman3764281's Recover Disabled Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3764281 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3764281's own words
My Facebook account was disabled on September **, ****, for reasons unknown to me. My boyfriend, who lives in the United States, surmises that my account was disabled sometime between **:** a.m. and *:** a.m. (“p.m.” for him), because the last message he sent to me was at **: ** a.m., and when he came back to message me again – it was a little bit after * – he was unable to. And now when I log into my account, I receive a message saying, “Your account was disabled because we determined that you are ineligible to use Facebook.” I have no idea what that means or why *I* would have been found to be ineligible to use Facebook. I have had my Facebook account for a literally a decade (****-****), and I have *a lot* of memories – family photos, school graduation photos, videos, etc. – and I have never done anything, to my knowledge, to violate Facebook policy. **I have a friend who said the same thing happened to her once, that her account must have been hacked because she couldn’t remember doing anything that would constitute her account being disabled. Now, I don’t know if maybe my account was hacked. But I do know that I have never violated any policies in all my ** years of being on Facebook.**I would really like to have my account reactivated. And if I cannot have it reactivated, at the very least I would really like to be able to download my Facebook data – because as I have said before, I have a decade’s worth of memories in my Facebook account that I would really like to get back.

GetHuman3764281 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3764281
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 721717 others
0 customers following this

Timeline

GetHuman3764281 started working on this issue
Oct 14th, 2019 6:40pm

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