Facebook Customer Service Issues

Archive 929

The following are issues that customers reported to GetHuman about Facebook customer service, archive #929. It includes a selection of 20 issue(s) reported October 8, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm having trouble setting up my Facebook account as it got disabled within a day, despite not violating any community standards. I hadn't even made many posts or interactions. I provided my real name and added a few friends. I've submitted my ID for account recovery but haven't received any updates. I'm unsure why it was disabled and would appreciate guidance on reactivating it.
Reported by GetHuman-edyogano on Tuesday, October 8, 2019 5:39 PM
My recent post was censored by your team. It was an article by Marko Marjanovic titled "Winston Churchill Starved 3 million Indians to death in the man-made Bengal Famine of [redacted]," which was sourced from Madhusree Mukerjee's book "Churchill's Secret War: The British Empire and the Ravaging of India During World War 2." The article included a photo of a malnourished Indian family, which was not graphic. Despite this, it was flagged for violating "Community Standards." I request a review of this censorship as it seems unjustified. My Facebook name is Shaun Donovan.
Reported by GetHuman3727278 on Tuesday, October 8, 2019 5:41 PM
Our neighborhood has a closed group page managed by the HOA board members. In the past, administrators were able to delete roles from outgoing board members and add new ones. However, this year we are facing an issue where three previous board members cannot be deleted from the page. We have all the necessary legal documentation reflecting the change in board members. We are seeking assistance from Facebook to understand why this is happening and to have the former members removed, while also changing the ownership to the President to prevent such issues in the future. We believe that the ownership role can be transferred, except for the creator role. Thank you for your help.
Reported by GetHuman3727300 on Tuesday, October 8, 2019 5:43 PM
Hello, Lately, I've been receiving messages from Facebook about password reset codes being requested, even though I'm not the one doing it. Additionally, there have been posts on my Facebook page that I didn't make. I've been changing my password daily like they suggest, and I've also updated my email passwords, but I keep getting notifications about my account being accessed from various locations. It's becoming really frustrating. Any advice would be greatly appreciated. Thanks.
Reported by GetHuman-tracyhob on Tuesday, October 8, 2019 6:07 PM
I've had my Facebook account for over 10 years, but the password was reset without my knowledge. Unfortunately, the information on the account is outdated, making it impossible for me to recover it as the associated emails and phone numbers are no longer valid. I need assistance in deactivating the account since I have created a new one. My main concern is removing all pictures and ultimately deleting the old profile named "Charity Dawn."
Reported by GetHuman3727498 on Tuesday, October 8, 2019 6:12 PM
I'm unsure of what happened. Recently, someone used my deceased father's information on Facebook. By mistake, I accepted their friend request while trying to investigate. Subsequently, I reported the imposter but faced difficulty in the process. As a result, my account got suspended, and now Facebook is requesting my ID for reinstatement. I find this request unreasonable and refuse to provide my ID. I am concerned that this individual posing as my father might have caused my account issues or that I may have unknowingly violated any policies. I have been an active Facebook user for over a decade, and this situation is distressing. I hope this misunderstanding can be resolved without involving my deceased father's identity.
Reported by GetHuman-tromblee on Tuesday, October 8, 2019 6:21 PM
I am experiencing significant problems with Facebook. My original account was hacked, and I am unable to access it because the hacker changed the email associated with the account. They are using it to scam my friends. Additionally, two other pages I created were disabled without explanation. I am in urgent need of assistance to regain access to my account. The new disabled account name is Monique DeLuna, and the email is [redacted] I have already contacted Facebook support and provided a picture of my ID for verification purposes.
Reported by GetHuman3727598 on Tuesday, October 8, 2019 6:26 PM
After posting about this issue elsewhere, I received a friend request on social media from someone impersonating my father. Inadvertently, I confirmed the request while trying to gather information and later rectified the mistake by unfriending and reporting the account multiple times. Consequently, my account was suspended. I am uncertain if my account was compromised. At present, Facebook is requesting my ID as a prerequisite for account recovery. I urge Facebook to reconsider this invasive approach and reinstate my account without requiring such personal documentation. Facebook, please acknowledge that you are a social media platform, not a governmental authority, and should not compel users to provide their IDs.
Reported by GetHuman-tromblee on Tuesday, October 8, 2019 6:29 PM
I made a mistake by accepting a friend request from someone pretending to be my father on social media. After realizing my error, I unfriended and reported the account multiple times. Unfortunately, I was suspended from my account. I am unsure if my account was compromised or if I was suspended for excessive reporting. Now, Facebook is requesting my identification to regain access, which I find invasive and unnecessary. I believe this issue can be resolved without such measures. Facebook, please restore my account without demanding my ID. It was an honest mistake, and I just want access back. Thank you.
Reported by GetHuman-tromblee on Tuesday, October 8, 2019 6:32 PM
I received the code to recover my account, but upon trying to log in, I was informed that it is temporarily blocked. I changed my password, but I still cannot access it. I am frustrated with this situation and really need to regain access to my account quickly. My phone number is [redacted], my account name is Aissam Eagles, and my email is [redacted] My old password was aissam1111, and the new one is aisameagles. I used my number for two accounts but have since removed it from the second one. I apologize if my English is not perfect. Your assistance in resolving this matter is greatly appreciated. The issue at hand is that my Facebook account is temporarily blocked, and I am unsure why this has occurred or when it will be unblocked.
Reported by GetHuman-bouqsiis on Tuesday, October 8, 2019 6:55 PM
I had an original Facebook account under the name Amelia Mullooly with specific profile pictures, but it is linked to an old Hotmail account ([redacted]) that I no longer have access to. Despite numerous attempts, I haven't been able to recover the Hotmail account due to lack of evidence. I am stuck in a loop trying to regain access to the Facebook account but without the Hotmail account, I can't log in. I would really appreciate any help in resolving this issue. Thank you.
Reported by GetHuman3727790 on Tuesday, October 8, 2019 6:57 PM
My daughter, M. Trittschuh, got an email saying her Facebook password was changed on 10/7 at 3:07 AM from Pittsburgh, PA, while she's in Dayton, OH. She's locked out of her FB account, and her retrieval attempts failed as she didn't get the necessary emails. It seems the person who changed her password also altered her contact info. Can the standard account retrieval email be sent to [redacted], the email she used to set up the account?
Reported by GetHuman3727801 on Tuesday, October 8, 2019 6:59 PM
Facebook alerted me about a potential hacking attempt on my account, leading to temporary blockage. Despite following the verification steps and changing my password over 15 times, the issue persists. The Facebook page consistently closes as I attempt to finalize the process, regardless of using my cell phone, various computers, or different internet services. I have exhausted all efforts and require urgent assistance in recovering my account.
Reported by GetHuman3727839 on Tuesday, October 8, 2019 7:05 PM
Hello, my name is Clint Loveman. I am employed at a large Jeep dealership in southern Indiana, where I typically sell around 15 cars a month using Facebook. Recently, I have been negotiating six car deals through Facebook Messenger. Unfortunately, I encountered an issue when I was unexpectedly logged out of Facebook and asked to verify my identity by submitting a verification code and a photo of my face. Since then, I have been unable to log back in and continue communicating with potential customers due to a message stating, "You can't use Facebook right now. We are currently reviewing your submission." This situation is affecting my ability to earn thousands of dollars by connecting with interested buyers. I am willing to provide any necessary documentation to expedite the resolution. Thank you for your assistance.
Reported by GetHuman-clintlov on Tuesday, October 8, 2019 7:12 PM
Hello, my name is Clint. I work at a large Jeep dealership in southern Indiana, where I sell around 15 cars per month using Facebook. Currently, I am in the process of finalizing six car deals through Facebook Messenger. Recently, I was unexpectedly logged out of my account and asked to provide a verification code sent to my mobile number. After complying and submitting a photo of my face for verification, I am now unable to access my account. Each time I attempt to log in, I receive a message stating, "You can't use Facebook right now; we are reviewing your submission." This delay is causing me to potentially lose out on thousands of dollars in sales, as I cannot connect with my customers interested in purchasing cars. I am hoping for assistance in expediting this review process. I can provide any necessary documentation to verify my identity. Thank you for your help.
Reported by GetHuman-clintlov on Tuesday, October 8, 2019 7:14 PM
I have been hacked and keep receiving codes, but I can't access my account. I need my password reset urgently to secure my account from hackers. Please contact me ASAP to resolve this issue before my pictures are shared on Facebook. I've created a new account but want my old accounts deleted. I need access to my current account immediately. Please reach out via phone or email as I cannot wait 24 hours to prevent any further issues.
Reported by GetHuman3727942 on Tuesday, October 8, 2019 7:20 PM
At the end of September, I received a message from what I thought was Facebook, informing me that my account had been accessed from an unfamiliar computer. I followed the instructions and changed my password, only to realize that my account had been hacked. The hacker managed to steal my credit card information and make purchases through my Facebook account. Fortunately, my credit card company resolved the unauthorized charges, but I am struggling to get through to Facebook to explain my situation and recover my disabled account. This situation is distressing as I have many irreplaceable photos and memories stored on my Facebook profile.
Reported by GetHuman-kimhawnt on Tuesday, October 8, 2019 7:22 PM
Hello, my name is Ailyn Lopez. I have been using Facebook for over 8 years. All my kids' pictures and my international travel memories are saved in my Facebook account. I must admit that I have occasionally posted from different groups, but I never expected Facebook to disable my account without warning. I was using Facebook until 9 pm on October 7, [redacted], and was surprised to find my account disabled when I woke up the next day. Could you please give me the opportunity to reopen it? I promise not to violate any rules again. I just want access to all my pictures, especially of my kids from when they were babies. Thank you, Ailyn Lopez
Reported by GetHuman3728072 on Tuesday, October 8, 2019 7:39 PM
I need assistance but can't access the internet to reach out. Facebook should consider that I spend my time working at a historical aviation museum focused on the two world wars and beyond. I assure you, I am not a threat. Getting online is essential for my work. I have expressed my views on Brexit but believe in the freedom to leave the EU. This was decided through a democratic vote, right? I kindly request the restoration of my friends, photos, and videos. I've been a Facebook user since the early 2000s! Missing out on birthday wishes from friends has been disappointing. It's important for platforms like Facebook to focus on real criminals rather than disrupting innocent individuals. I just want to reconnect with my friends and resume my routine. Thank you.
Reported by GetHuman-annmahss on Tuesday, October 8, 2019 7:53 PM
A colleague showed me a distressing video around 2:30 p.m. approx., which was sent to her on Facebook. In the video, a large white man was seen repeatedly hitting a baby who seemed to be less than a year old. The message in the video asked for the abuse to be reported to end it. Despite not having a Facebook account myself, my co-worker and I were deeply upset by what we saw. I do not have any further details, but I urge authorities to locate this man and provide assistance to the baby in need.
Reported by GetHuman3728199 on Tuesday, October 8, 2019 7:58 PM

Help me with my Facebook issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!