I was able to go onto my Facebook account yesterday evening now I cannot get onto it I...

GetHuman-chazjrcr's customer service issue with Facebook from August 2019

Help with my Facebook issue
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The issue in GetHuman-chazjrcr's own words
I was able to go onto my Facebook account yesterday evening now I cannot get onto it I was able to rest password and still never worked I have no idea what is going on it requesting me to identify myself I am the account holder but unfortunately my old number is on it and I cannot receive the six digit code because it an old number and is no longer active also the number I have now is the one I need the code sent to and yes it is related to an account I just deactivated but I need it linked to the account I have now and have had for quiet awhile I downloaded my file and profile information says the number I have now so what can we do I need this sorted as all my pics only pics I have of my daughter are on my account I think my account has been hacked because I have never had this problem before. So please send me something or away to sort this out especially to receive the six digit code that was sent to my old number or send me the six digit code that was sent to *********** so please sort this my new number is ***********

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Facebook

Customer service issue
Reported by GetHuman-chazjrcr
Aug 22nd, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 624389 others
0 customers following this

Timeline

GetHuman-chazjrcr started working on this issue
Aug 22nd, 2019 7:56am
GetHuman-chazjrcr indicated the issue is not fixed yet.
Aug 25th, 2019 9:00am