It was yesterday when I realized that my account was signed out from facebook. So I ask...

GetHuman3395423's Recover Hacked Account issue with Facebook from August 2019

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Before contacting them, items GetHuman3395423 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3395423's own words
It was yesterday when I realized that my account was signed out from facebook. So I asked my husband to check it for me and to our surprise, he said that the password was changed last monday which he verified to me and asked me if I changed anything and of course Im not a techy person I said no I didnt touch any of it...So he tried retrieving the account but the email was changed and we dont know how it happened and if we try to recover the email the contact number written is a number we didnt use...we already asked facebook to help us and even asked us a valid ID picture which we already sent but up till now facebook hasnt responded.

GetHuman3395423 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3395423
Aug 9th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 600232 others
0 customers following this

Timeline

GetHuman3395423 started working on this issue
Aug 9th, 2019 6:02am
GetHuman3395423 indicated the issue is not fixed yet.
Aug 9th, 2019 1:32pm

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