Facebook Customer Service Issues

Hello, I'm Abimbola Oluwafemi, the founder of Nollywood Makings Television Network Limited. We are a platform dedicated to promoting Nigerian movies, using Instagram as one of our key channels. Unfortunately, our account was recently disabled following a post about a school teacher sexually abusing a student. Our aim in sharing this story was to raise awareness among parents and guardians about the importance of monitoring their teenage children more closely, not to sensationalize the situation or gain more followers. We sincerely apologize for any distress caused by the post to Instagram users and our followers. We kindly request that our account be re-enabled and assure you that we will be mindful of our content in the future to avoid offending anyone. Thank you for your understanding. Abimbola Oluwafemi CEO, Nollywoodmakings Television

My account has been accessed on two different mobile devices. I have been receiving notifications about someone logging in, but I ignored them until now. When I try to log in, it prompts me to confirm my identity. However, when I select text message confirmation, I do not receive the one-time password (OTP) to log in. This issue has been ongoing for a week now.

Subject: Urgent: Request to Enable My Disabled Facebook Account Dear Support Team, I am writing to seek assistance in reactivating my Facebook account, "[redacted]". Recently, my account was disabled, and I have been unable to access it since then. This account holds significant sentimental value to me as it contains important data spanning over the past eight years, including cherished memories, photos of family and friends, and messages. The account was disabled after I received a notification at 10:04 pm informing me of suspicious logins from unfamiliar devices and locations. I suspect that my account may have been compromised by an unauthorized individual, leading to its suspension. I believe this might be related to the loss of my previous mobile device last month, which could have exposed my account to potential misuse. To support my request for reactivation, I have attached copies of my Aadhaar card, voter ID card, driving licence, and relevant email correspondences indicating the suspicious logins. Kindly consider my appeal to reinstate my personal Facebook account at your earliest convenience. Restoring access to this account is of utmost importance to me, and I would greatly appreciate your assistance in resolving this matter promptly. Thank you for your attention to this request. Best regards, Shashank Jain

I have noticed a business advertising food on Facebook, but their profile doesn't reveal their location and they are not responsive to messages. This raises concerns about hygiene standards and legal compliance. Can Facebook help identify the business or take action until they prove compliance?

I've been locked out of my Facebook account and was asked to provide a photo ID to regain access. After resetting my password, I was prompted to enter a number code which I never had or set up on my profile. Despite never adding a phone number to my profile and always staying logged in on my phone, the emails from Facebook support have not been helpful. I'm hopeful for any assistance to resolve this issue.

Hello, I'm Jack Berro. Yesterday, while uploading a new song, someone accessed my account. After changing my password via email, I couldn't log back in. Despite filling in my friends' photos and names for verification, the session expired. I attempted to receive a code on my phone, but no messages arrived. Repeatedly trying the calling code led to expired sessions. I urgently need help as I have many pages to manage. My contact number is [redacted]. Thank you.

My Facebook page was disabled because I posted job ads, which I now realize is against the rules. Due to internet issues on my phone, the posts didn't show up immediately, leading me to repost them. I need the page back to communicate with customers for my home-based work. I can't reprint over [redacted] business cards to update the website link, so having the original Facebook page is crucial.

Hello Facebook team, Your security system disabled my account without any reason despite me using Facebook appropriately. Please review my account as I am a genuine user, not someone using another person's account. I hope you can reconsider and reopen my account. Thank you, [A]

Hello, I recently acquired control of a Facebook page from a friend who was the original creator along with me. After posting successfully a couple of days ago, I removed my friend's administrative privileges. However, when I tried to post again yesterday, I noticed that I no longer have the option to make a new post on the page. I'm struggling to figure out how to restore this feature so I can maintain communication with my followers. Any assistance would be greatly appreciated.

Dear Facebook, I am writing to address the disabling or removal of my Facebook account from the internet. I have not violated any posting rules. Should I seek legal counsel? I feel unjustly treated possibly due to someone's error or because of a potential hack. I discovered one morning that my account was disabled despite following all guidelines. I kindly request a review of my account as I rely on it to communicate with family members abroad. Your assistance is greatly appreciated. Sincerely, T.P.

Last Friday night, I noticed my account was hacked when I couldn't log in due to an incorrect password, despite many attempts. Later, I found the recovery email was unfamiliar, leading me to lose control of my account after the password and recovery email were changed. Feeling confused as I saw my account logged in from Vietnam while I live in the Philippines, I enabled two-factor authentication on all unknown devices, although I wasn't familiar with how it worked. The next morning, I saw another log-in attempt from Vietnam and got logged out of my own authentication app, which I rely on for login codes. Despite finding a backup email and changing my password, I realized I needed a six-digit code from my authentication app, which was logged out. Without trusted contacts or an active sim card, I tried using my ID to verify, but that led me to a help center without a solution. Now, I am stuck as I can't log back in without my authentication app.

I need help reporting slander on Facebook. The post falsely accuses me of saying something offensive. When I tried to report it, there was no appropriate category, and my request to remove it was denied. This is a form of bullying and I need it taken down. The statement is not true and is harming my reputation. I want to address this issue accurately. Please assist in addressing this matter promptly. Thank you, Richard.

Concerned about Slander: I came across a slanderous post on someone else's Facebook page that falsely attributes hurtful language to me. Unfortunately, Facebook's reporting system does not have a specific option to report slander. When I tried to address this issue through the available dropdown choices, my request was dismissed due to the inappropriate classification. The post in question misrepresents me saying hurtful things against others, which is untrue and hurtful. I am distressed by the misuse of social media to bully and defame me, seemingly out of personal animosity. The post needs to be removed for the sake of honesty and respect. My Facebook account is Ipswich Flats To Let, and the offending account is Júśť Mandy. Regards, Richard.

I created my account, but I am unable to log in. Despite entering my password correctly, the system indicates it's wrong. I wrote it down to avoid forgetting. After attempting to recover my account using my email, I received a code. However, it requires a code sent via text message, which I have yet to receive from Facebook. I tried logging in on a different device as suggested, but still no success. I am eager to regain access to my account. Assistance with account recovery would be greatly appreciated.

I have a Shopify store where I manage my business, and it's linked to my Facebook and Instagram. However, my Instagram shop is displaying outdated products from my previous Go Daddy ecommerce site that was shut down six months ago. I've contacted both Go Daddy and Shopify, and they've directed me to address this with Instagram. The old products showing up on my Instagram store are not linked to any Facebook catalogs, and this is impacting my business negatively.

Hello, my name is Nidhi. I have reported an issue regarding online harassment and abusive content being posted without my consent. There is a person posting hate speech against me and others, resulting in bullying. Unfortunately, Facebook has not taken any action to remove the three posts. This individual is also sending me threatening messages of rape and death. If Facebook does not address this, I am considering suicide, which would reflect poorly on Facebook. Please assist me with this urgent matter.

My account is [redacted] I, Ivana Moskov, noticed today that there is a secret conversation with Igor Sakaliev, and it seems to be encrypted end-to-end across all my active mobile devices. What does this mean? Can I back up the messages from the secret conversation? I haven't written anything in the secret conversation with that person or with anyone else, and it seems to be causing private issues for me.

I haven't received the code to open my Facebook account. I've been waiting since yesterday afternoon and still haven't gotten anything. Please assist me in recovering my Facebook account. It's crucial for staying in touch with my family and friends back at home. I've already reported the issue to Facebook and provided my school ID to verify my identity. However, I'm concerned they might send the code to my old Yahoo account, which I can no longer access ([redacted]). I currently use a Gmail account ([redacted]) and would appreciate receiving the login code there to regain access to my Facebook account.

When my son was diagnosed with autism, we created a Facebook account to store memories of his growth. Unfortunately, after an update on his iPad, he was logged out of everything, including Facebook. We are unable to recall the email or password linked to his account. Is there any assistance you can provide? My email address is included below.

I have encountered an issue on Facebook. My account, Uncledee Roberts, has been fully blocked due to a post of German and American soldiers from my group "Friends who like World War Two Jokes." This isn't the first time I've faced Facebook's irrational blocking of harmless content. I've had posts, memes, and even items for sale like plastic model kits and paint blocked without valid reasons. It's frustrating and unacceptable. I urgently need my account to be reinstated. The constant and unfair blocking by Facebook is exasperating. Should this matter not be resolved promptly, I will deactivate my account and share my negative experience across various social media platforms to highlight Facebook's extreme content monitoring. The situation is beyond aggravating, and I am fed up with Facebook's actions.