Facebook Customer Service Issues

Dear Facebook, I am ALMA, a Facebook user from the Philippines. Two days ago, I found that I couldn't access my Facebook account under the username ALMA BOLLENA PALAÑA. I remember adding my email address [redacted] to my Facebook account because I couldn't recall the password to my Yahoo email account at [redacted] I promptly informed my daughter to report that my account was hacked to prevent anyone from using it fraudulently. My phone number is +[redacted]50, and I frequently use a VIVO Y 51 device. When trying to open my Facebook account two days ago, the recovery email displayed was [redacted], for which I couldn't remember the password. I have followed the steps provided by Facebook to recover my account but have not succeeded. I am eager to regain access to my genuine Facebook account with the username ALMA BOLLENA PALAÑA. I kindly ask for assistance from Facebook and hope for swift action on this issue. Thank you in advance. You can contact me at my email address [redacted] God bless.

I have a Facebook account and my phone broke recently. I could not transfer my information to the new phone, and now Facebook does not recognize my new device. Unfortunately, I do not remember my login details or the email address I used because I am not very tech-savvy. Please reach me at [redacted] I suspect I accidentally made a new account. The correct one has my name and a red Mustang as the profile picture. I am attempting to regain access to that account and remove the one I mistakenly created.

My account was disabled because someone allegedly attempted to access it, and I have been trying to recover it for a month now. I still have access to my email and phone number, but the issue arises when I request the code needed to re-enable the account - I am not receiving it despite trying everything. On another note, I received an email from Facebook containing a link and code, but the link doesn't work consistently and the code doesn't seem to function either. I am at a loss and unsure of what steps to take, but I really want my account back. Thank you.

My account was disabled because someone tried to open it, and I've been trying to recover it for over a month. While I have access to the email and phone number linked to the account, the issue arises when I request the code needed to re-enable it - I never receive it despite trying everything. On a different note, I received an email from Facebook with a link and a code, but both the link and code are not working consistently. At this point, I'm unsure of what steps to take next, but I'm eager to regain access to my account. Email: [redacted] Phone Number: [redacted]4.

While I was live game streaming, I encountered an issue logging into my Facebook account on my laptop due to forgetting my password. After successfully resetting my password using the code sent to my phone, I received four additional codes causing my account to get locked. The email address to which the reset link is being sent is unfamiliar to me. Despite numerous attempts to recover my account using my ID, the link provided leads me to a page for resetting the password. However, upon entering the new password and clicking "next," I continue to receive an error message stating that the link is invalid. I am feeling frustrated and desperate to regain access to my account.

I have shared a post about fundraising for MacMillan Cancer Charity, with official donation links from MacMillan's "Just Giving" and "Brave the Shave" campaigns. I posted the fundraiser in three locations, including my personal status and two Township social pages where I had prior permission to share. However, all the posts and comments seem to have vanished. I want to clarify why this happened. I am a female Doctor planning to shave my hair for this cause, and the links provided are to the charity directly, not to me. I am disappointed that my efforts to raise funds and awareness for this legitimate charity have been interrupted.

Two days ago, my account was suddenly disabled, causing me to be logged out of Messenger and Facebook. Upon logging back in, I was prompted to verify my identity only to be redirected to a page informing me that my account was disabled because Facebook found me "ineligible to use their services." I have always abided by Facebook's terms and have never faced any suspensions before. Since the disablement occurred while I was asleep, I worry that my account may have been compromised earlier, allowing someone else to access it and potentially trigger the disablement. I am unsure of the exact circumstances that led to this situation and have already submitted an appeal, but I am yet to receive a response from Facebook.

I'm having difficulty receiving the verification code for the two-step process on Facebook. Despite using the same phone number, I'm not receiving the code. Even when trying to get the code sent to my email, it's not coming through. The phone number in question is [redacted]. I've tried sending my ID to Facebook three times for verification, but I haven't received any responses. Interestingly, I've also never received emails from Facebook on the email associated with my account, which is [redacted]. My name is Morgan Powers.

I have been receiving numerous emails from Facebook asking for updates, which I have been avoiding because I believe they may be connected to someone I no longer wish to communicate with. Facebook seems to be trying to convince me to reconnect with this individual, and I want to be cautious about who I choose to marry as it greatly impacts my life. I am feeling harassed as Facebook is also calling and leaving messages on my phone, which I find intrusive. I would like to filter out those who email me on Facebook and stop the calls to my cell phone to avoid unwanted charges. I appreciate any assistance in resolving this issue. Thank you. -D.E.

Today, my account was hacked. Someone gained access to my Gmail and Facebook accounts. I'm unsure of who the hacker might be. I've noticed changes in my Facebook profile picture and email address. Even the password has been altered. Since I have family members connected on Facebook, I would appreciate it if you could investigate and confirm that the account belongs to me. I have the old email address and other identifying information. I can provide a picture with my husband for verification. If needed, I can also share details of my husband's account. Your assistance in resolving this issue would be greatly appreciated.

Someone is continuously posting the following message on my Facebook page. Please take care of this matter. If needed, feel free to call me at [redacted]. Regards, Scotty Lyons. Scotty Lyons 24 minutes ago Hello, everyone! I recently came across a TV commercial promoting an online casino's special offer. By depositing a minimum of $30, you receive over a [redacted]% bonus and free spins. I deposited $30 and was able to play with $[redacted]. Fortunately, I won $[redacted] and cashed out promptly. The funds were in my account within two days. The unique code is => GDC686PRC <= Simply search it on Google and click on the first link. This offer is valid only until the end of the week, so act quickly :) Remember, the bonus is applicable for deposits of $30 or more.

Dear Ma'am/Sir, I hope this message finds you well. On August 5th, I entered into an agreement for internet access. I complied and made the payment as requested. Following this, I was asked to provide my ID and take a selfie with it for verification purposes. After submitting this information, I was informed that my identity needed to be confirmed and checked. While on Facebook, I encountered a notification stating "expired login session," causing my account to log out automatically. Despite my efforts to regain access, I noticed that both my phone number and email were swiftly changed. I am deeply saddened by this ordeal as I have been unable to resolve it on my own. I am prepared to provide any necessary proof of identity to establish my ownership of the affected yahoomail account. Thank you for your assistance. Warm regards, Angeline Azupardo

Recently, my Facebook account got hacked. The hacker changed the phone number, email, and password, locking me out. I tried to recover it through my linked email but the password change was traced back to Las Vegas and the recovery link has expired. I really need assistance as the hacker is posting inappropriate content using my account.

My Facebook account has been temporarily locked for the second time due to suspicious activity. The message says my account was compromised by entering my password on a phishing website. Initially, I used the web and later the app when the issue resurfaced. After verifying my identity with my ID the first time, I am now awaiting to regain access after providing proof again.

Facebook continuously blocks my account for 30 days at a time due to old posts they claim violate community guidelines. Despite these posts being years old, my account remains on a cycle of temporary access followed by another block. I am seeking a resolution to prevent this recurring issue.

About a year ago, I encountered an issue logging into my Facebook account only to discover it was disabled due to ineligibility, despite not violating any policies. My attempts to reach out via email prior were unsuccessful in receiving a clear reason for the disablement. A message from Facebook stated my ineligibility without further details for security reasons. Now, a year later, I'm endeavoring to regain access by providing my ID as proof to show my innocence in any cybercrimes. I am hopeful that Facebook will restore my account soon so I can retrieve essential notes and stay connected with family.

Three weeks ago, I noticed my Messenger had sent fake YouTube videos to some friends. After changing my FB password, I can't log in using the new or old passwords. I attempted account recovery but got a message about trying too many times on the first try. Emails to "Facebook Security" went unanswered. Although the account recovery with trusted friends seemed successful, no email confirming ownership was received within the 30-minute timeframe as promised. Any assistance would be appreciated.

I initially created a personal account for my church to manage its page separately from my personal one. However, the personal account for my church is currently under review. Following guidance from the FB help center, I decided to create a business account for the church. After successfully creating, verifying, and using the business account for about 10 minutes, I added the church's page before the account was blocked. The business account was set up with a different email address but the same phone number. I am now unable to access either the personal or business accounts due to an ID photo review, even though I did not upload any such photo. I am concerned about passing the review without an ID photo but would like to restore the business account to manage my church's page. Thank you for your assistance.

My first name is Konstantinos (Κωνσταντίνος) and surname Kaiafas (Καϊάφας). However, my Facebook account, which has been disabled, displays a "different" name (Κώστας) with the same surname (Καϊάφας). The name difference is due to using different variations of my name, both Κωνσταντινος and Κώστας. I have provided proofs with both variations of my first name (Κωνσταντίνος, Konstantinos), and surname (Καϊάφας, Kaiafas). My disabled Facebook account with the name Κώστας is genuinely mine; it was an unintentional mistake. Please, can the Facebook team review my account? Thank you.

I have been managing pages for a significant amount of time. There is one particular page with 57,[redacted] followers where none of the posts are receiving any engagement despite the quality of the content. I suspect that Facebook is limiting the reach to push for ad revenue, but the complete lack of engagement seems extreme. Even smaller pages are getting more activity with a fraction of our audience. We receive no comments, shares, or likes despite our exceptional and original content. This problem is unique to Facebook as other platforms do not have the same issue. I am seeking a review of our page or account to understand why this is occurring, as it is negatively affecting our business operations.