Hi there, *My account was locked for security reason, was probably hacked. *I haven't u...

GetHuman-karlasw's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
Before contacting them, items GetHuman-karlasw may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-karlasw's own words
Hi there, *My account was locked for security reason, was probably hacked. *I haven't used it for a month, as I was on holidays. I've got an email from Facebook about locking my account, but the link with instructions has expired.*So I need to confirm identity on another computer or by identifying friends photos. **I'm not sure how can I confirm my identity on another device? *When I'm trying to log in on any of my devices, the same window appears asking to confirm identity on another device... And logins are not approved...*From what I've read, there might be some code sent from Facebook.*But how can I get the code? I didn't set up any code approval on my profile before, and don't have a phone number attached to the profile.**I do not recognize my friend's photos. My account was made for playing games only, and I have a few hundreds of friends I don't actually know... **I've tried to send a photo of my ID card to Facebook, but it can be done only for disabled accounts, mine is not. I'm also not sure if I have a proper name on my profile, I set it up ages ago as my second account...**I would appreciate help with unlocking my account?*Many thanks*Karolina

GetHuman-karlasw did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-karlasw
Aug 7th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 596464 others
0 customers following this


GetHuman-karlasw started working on this issue
Aug 7th, 2019 11:00am
GetHuman-karlasw shared this issue with friends on Facebook
Aug 7th, 2019 11:00am

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