Facebook Customer Service Issues

I received a link from a friend's hacked Facebook account, leading me to a fashion page. Unknowingly, I entered my username and password as prompted. Shortly after, my account was compromised, sending the same malicious link to my friends. I couldn't log in as my phone number, email, and password were altered. Despite numerous attempts to regain access and even creating a new account to report the hacked one, no success. I urge for prompt action to resolve this issue and restore my original account. Thank you.

My name is Toni Barnett. Recently, my Facebook account with the profile name Toni Barnett and red hair was hacked. It started when my sister sent me a message box, and shortly after, my page was compromised with someone posting a picture of my ID. The hacker changed all the details from my email address to other information. They created Facebook groups pretending to be me. I had to make a new profile as a result. I mistakenly clicked on a verification link sent by you all, which may have given the hacker access. Despite reporting the issue to Facebook multiple times, the page keeps reappearing. I am concerned as they now have access to my personal ID and social security number. I urge you to take the page down promptly to prevent further information exposure. Thank you.

Hello, I am Stephen Muterspaw. I was surprised to find a fundraiser request on my Facebook account which I did not initiate. This is the second time I am reaching out regarding this matter. Please identify the person who started this fundraiser in my name, where the funds are being directed, and refund any contributions from my loved ones. I request that legal action be taken against the individual responsible for using my identity, and the fundraiser be removed from Facebook. Kindly send me an email update on the investigation outcome at [redacted] This is my second attempt to address this situation, and I am anticipating resolution and clarification on the source of this unauthorized fundraiser. Looking forward to your prompt response. Thank you, Stephen M.

Hello, On the 19th of July [redacted], I temporarily suspended my Facebook account with the intention of reactivating it at a later date. Today, when I attempted to log back in, I encountered an issue with my password. Despite entering the correct password I had always used, I was prompted to reset it using the "forgot my password" option. Following the instructions, I received a 4-digit code via email to proceed. However, after inputting the code, I was informed that my account was locked for security reasons and that I needed to confirm my identity. I initiated the identity confirmation process, but was only presented with the option of selecting three friends from a list of five provided by Facebook to obtain codes from. Unfortunately, among the suggested friends, three individuals were unfamiliar to me and the other two were no longer active on Facebook. I find it challenging to confirm my identity solely through this method, especially since I successfully received the access code via the email associated with my Facebook account. Your assistance in resolving this matter would be greatly appreciated. Thank you, Larry

I need assistance resolving a Facebook account issue. My account was locked for security verification, and after submitting a photo as requested, I haven't received any feedback. This account is crucial for me as I have 34,[redacted] followers and manage it for my page. As an admin, I've lost access to the page, impacting my fan subscriptions commitments and causing anxiety due to the importance of this account for my business and mental well-being. I'm seeking guidance on the duration of the lock and the chances of regaining access. Any help would be appreciated. Thank you - E.N.

Hello, my name is Micheal Engram. I have a Facebook account under the nickname marllo mike. On August 5th at 2:10 am, I received an email informing me that my primary account email was changed from [redacted] (my actual primary account) to [redacted], which was my former primary email account years ago. I am unsure how this could have occurred. Despite reporting that it was not me and identifying photos of friends, then changing my password, I encountered an issue when attempting to log in with the new password. A second code was required and sent to the old email address that I have not used in years and cannot access. The phone number associated with my account is also outdated, making it impossible for me to access my account. I have tried various methods, including sending a picture holding a sign and a photo ID picture, but encountered technical difficulties. I even attempted to contact Yahoo regarding my account, but faced challenges due to the account's inactivity. I would greatly appreciate any assistance you can provide. Thank you.

I'm having trouble accessing my Facebook account as it's asking to verify my identity. The only available option currently is to "Ask your friends for help." Unfortunately, I can only reach out to one of my listed friends outside of Facebook. Attempting to select "Confirm identity another way" leads me back to the same friend-help option. I've changed my password successfully, but I'm still locked out. I need advice on alternative ways to regain access as no other options are provided, and I can't find additional support contacts. Your assistance is greatly appreciated. Thank you.

I am in need of assistance as I am struggling to access my Facebook account. My daughter Jennifer Sohns is currently in the hospital, and I find it challenging to check on her status because I do not always reach her by phone. I lack the knowledge to use a smartphone or a computer due to lingering health issues that have impacted my cognitive functions. Reconnecting with Facebook is essential for me as it is the primary way I connect with my family. My name is Rita Sohns, and you can reach me at [redacted] or via email at [redacted] Your support in resolving this issue would be greatly appreciated.

Hello, I have been a Facebook user since [redacted] and have often received notifications about the likes on my posts. Our group, Alpha-Omega mission, was recently blocked on Facebook for reasons we do not understand. We are solely focused on promoting the word of God and bringing people closer to Jesus Christ. We are not causing harm in any way; we are simply following God's will. I request humbly for the reconnection of our Facebook account, as many individuals are wondering why we have disappeared. Our mission is to guide others towards Jesus Christ, and being disconnected hinders our ability to do so. Your assistance in resolving this matter is greatly appreciated. Thank you and may God bless all those working at Facebook. Fernanda Portela Sequeira www.Alpha Omega mission

Earlier today, my Facebook profile was disabled for "ineligibility," citing a need to review the user terms of use and guidelines. Without having violated any rules, I appealed the disablement, but have yet to receive any response from the team. Attempts to contact them via Messenger have been unsuccessful as well. With valuable connections and priceless photos on my account, I am puzzled by its sudden deactivation. My privacy settings have always been secure, ruling out any hacking incidents. Creating a new profile also failed with a message stating, "sorry, your account registration could not be processed, please try again later." This situation is frustrating. What could be happening? Your help is greatly appreciated.

Due to inadvertently violating Facebook's rules by crediting buzzsumo.com for articles shared, my account was locked, affecting a business.facebook account with active ads. Facebook requested an activation code be sent to my lost phone number for identity verification. As my phone company cannot retrieve my number, Facebook has not restored my account. Despite submitting my passport image to recover it without the number, there has been no response. This situation is concerning as ads continue running, incurring charges daily without my ability to intervene or authorize them.

My Facebook page has been blocked for the third or fourth time. I received a message stating it's inappropriate due to sexual content or nudity, which I find confusing. The photo in question shows my six-year-old grandson at a water park in Florida holding a baby gecko in his hand while wearing swim trunks. Despite this, Facebook continues to block me and then later admits their mistake via email, claiming my account is restored, which it isn't. This cycle of being blocked for several days is frustrating as I can't post anything. I will keep sharing the same harmless picture until they acknowledge their error and stop blocking me. Many users are experiencing similar issues and are fed up with Facebook's arbitrary actions. I welcome monitoring of the photo to verify its innocence.

I am experiencing serious issues with two compromised Facebook accounts, which are causing me problems with identity theft and family misunderstandings. If this matter is not resolved immediately, I will have to take legal action. The compromised accounts are under the usernames !barbararay887@ gmail.com and barbararay 09 @gmail.com. I urgently need assistance in deleting them. Additionally, my new account has also been compromised. Please address this situation promptly to prevent further complications. Thank you. My name is Barbara Ray from Gray, GA, and you can contact me at [redacted].

I have two Facebook accounts. I recently changed the password for one, but when I tried to log in, the new password didn't work. I tried to reset the password, but the only recovery option shown was an old email address I can't access. Strangely, my other Facebook account shares the same phone number, and I'd like to remove it from the inaccessible account to use for password recovery. I've been attempting to resolve this for three consecutive days, but nothing seems to be working. I urgently need access to the account as it's essential for communication purposes. Any assistance would be greatly appreciated.

A few years back, I created my first Facebook account with a cartoon character name since I was young at that time. Unfortunately, some friends reported my account as a prank, leading to its deactivation. After managing to reactivate it, they reported it again. As part of the security process, Facebook requested proof of identity, which I couldn't provide due to the name discrepancy. I submitted my real ID photo, but it's been almost three years with no response after they mentioned they were reviewing my account. Many memories and important data are on that account. I'm seeking any possible help to recover it as Facebook lacks options to assist me in this challenging situation.

I recently had to replace my damaged phone and an Assurance Tech came to my house to set up the new phone. However, during the transfer process, a new Facebook account was created without my knowledge, resulting in two accounts. When attempting to switch back to my original account, it required a forgotten passcode that I never noted down. Additionally, my previous email associated with Facebook is inaccessible, making it impossible to retrieve the passcode. The codes sent to my old email on charte.net cannot be received anymore as I now use an att.net email with a new password. I urgently need assistance in resolving this before I return the old phone on Thursday, August 8, [redacted]. Please contact me at [redacted] to discuss how to resolve this issue. Thank you.

I am experiencing trouble with my Facebook account. I have noticed strange activity with ads and likes on my profile, and I suspect my account may have been compromised. I would like to update my email and password for security reasons. I usually access my account from my phone and have used an Apple iPad and a Lenovo laptop in the past. I am concerned about being added to groups without my permission and feel uncomfortable posting due to this. My address is [redacted] Binley Road, Coventry. I last logged into my account in November [redacted].

I've been facing issues with viewing comments on Facebook groups despite receiving notifications. I've reported this problem multiple times but have only received generic feedback acknowledging the issue. I'm extremely frustrated as this is affecting my ability to engage with important business groups. It's disappointing that a successful company like Facebook lacks proper support for such issues unless you're paying for ads. I need a solution, not just a response saying they can't assist. Can someone please provide valuable assistance to resolve this ongoing problem? Losing out on valuable information within the groups is hindering my business growth. How can a platform of this scale not have adequate support? Please provide a practical answer rather than just brushing off the issue. Sent from my iPhone.

My account of over ten years on Facebook was disabled after someone impersonated me. Even after providing my photo ID and marriage certificate to prove my identity, I am still receiving automated responses. I used my maiden name as my middle name on the profile to help old friends find me. I am particularly worried about losing access to the photos of my children stored on the account.

I was blocked from using the platform for three days for an alleged hate speech offense that I did not commit. I received a vague message stating that I had violated their policy without any specific details. The suspension occurred while I was chatting innocently with my nephew about a chain. It's frustrating that they didn't clarify what was deemed as hateful speech or give me a chance to explain. It seems unfair that my account was penalized without proper explanation. I've witnessed others on the platform disrespecting individuals and engaging in name-calling without repercussions, while my harmless conversation led to a suspension. The lack of transparency and inconsistent enforcement of rules is concerning.