I tried to change the name of our band's FB page from "As If" to "The White Bronco". F...

GetHuman-boxstop's customer service issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman-boxstop's own words
I tried to change the name of our band's FB page from "As If" to "The White Bronco". Facebook denied our name change, claiming in vague terms that it might be confusing for people. We haven't played a show yet, but we have one coming up in two weeks. There would be no confusion at this point to change the name. I appealed the decision, but Facebook has not responded in any way since I sent the appeal. I simply want them to authorize the name change so that the event notifications will match the band name we're now using. This process should not be so byzantine and cumbersome. Any assistance you can provide would be greatly appreciated!

GetHuman-boxstop did not yet indicate what Facebook should do to make this right.

How GetHuman-boxstop fixed the problem
After doing more investigating and seeing that several other bands had the exact same issue and never got a resolution, we simply created a new page and archived the old one.
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Facebook

Customer service issue
Reported by GetHuman-boxstop
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman-boxstop shared how to fix
Seen by 8 customers so far
Similar issue to 593092 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-boxstop started working on this issue
Aug 5th, 2019 7:21pm
GetHuman-boxstop confirmed the issue is fixed. Hooray!
Aug 5th, 2019 11:25pm