Recover a Hacked Facebook Account*I'm trying to help my friend to recover the facebook...

GetHuman-ahshingx's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-ahshingx may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-ahshingx's own words
Recover a Hacked Facebook Account*I'm trying to help my friend to recover the facebook account. But NONE of the methods are useful! Very funny, please read below:**) I use Forgotten Password, I entered correct email, it asked for password, I entered password. It says I have entered an old password, it has been changed since * hours ago by a hacker. **) Only option is Secure Account button, I clicked it. Only way is to send verification code to the email. BUT the email has not been used for few years and unable to login! **) I tried use "No longer have access to these?" The descriptions shows "If you no longer have access to your email account, you can try to log in again. After you've logged in, you can change the email address on your account.". **) There are two option: "Enter password to login" and "I cannot access my email account".*- "Enter password to login": THIS WILL BECOME AN ENDLESS LOOP!*- "I cannot access my email account".: THIS IS EVEN WORSE, IT SHOWS "We're sorry you're having trouble recovering your email address. Unfortunately, this means we can't verify who you are or give you access to the Facebook account you're trying to log into. We may hide the information on your Facebook account if we detect that you cannot regain access to it."**Is this a joke? Really? I tried to recover the hotmail also BUT unable! We are both desperately need of help. We already reported the account being hacked. No assist is given because we cannot access the hotmail due to long no use.**Please advice on how we can recover this account. We are happy to provide any information that we can. Hope to hear from you soon. We really have no other options. Please.*Hacked account details:*Email: *****@***.com*Old password: wanjoo******

GetHuman-ahshingx did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-ahshingx
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 592113 others
0 customers following this

Timeline

GetHuman-ahshingx started working on this issue
Aug 5th, 2019 9:33am
GetHuman-ahshingx indicated the issue is not fixed yet.
Aug 8th, 2019 9:40am

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