I have a Samsung GalaxyS**e phone.*I am not computer or phone savvy so really need your...

GetHuman3362667's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3362667's own words
I have a Samsung GalaxyS**e phone.*I am not computer or phone savvy so really need your help. A few people have contacted me saying they believe I have (or my FB acct) has been hacked. One specific friend has gotten at least * messages on Messenger supposedly from me starting out with "Have you heard the good news?"..... and contines on how I have won money and they should contact my claiming agent immediately to find out they can win. Another acquaintance said she had received a random message from me on messenger and I never text or message her.*I am not sure what the best thing to do is. Delete my FB account for awhile (which I have no idea how to do) and set up a new one later?*Another question: how is the best way to stop this from happening again?

GetHuman3362667 did not yet indicate what Facebook should do to make this right.

How GetHuman3362667 fixed the problem
Only think I have it fixed. Followed directions given from this site on my laptop, not on my phone. Dont know if that makes a difference or not* Basically just changed my password
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Facebook

Recover Hacked Account issue
Reported by GetHuman3362667
Aug 3rd, 2019 - 3 years ago
Fixed
GetHuman3362667 shared how to fix
Seen by 6 customers so far
Similar issue to 589329 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3362667 started working on this issue
Aug 3rd, 2019 3:57pm
GetHuman3362667 indicated the issue is not fixed yet.
Aug 4th, 2019 2:10am
GetHuman3362667 indicated the issue is not fixed yet.
Aug 4th, 2019 2:11am
GetHuman3362667 indicated the issue is not fixed yet.
Aug 4th, 2019 2:38am
GetHuman3362667 confirmed the issue is fixed. Hooray!
Aug 4th, 2019 9:57pm