I have a Samsung GalaxyS**e phone.*I am not computer or phone savvy so really need your...
GetHuman3362667's Recover Hacked Account issue with Facebook from August 2019
Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3362667's own words
I have a Samsung GalaxyS**e phone.*I am not computer or phone savvy so really need your help. A few people have contacted me saying they believe I have (or my FB acct) has been hacked. One specific friend has gotten at least * messages on Messenger supposedly from me starting out with "Have you heard the good news?"..... and contines on how I have won money and they should contact my claiming agent immediately to find out they can win. Another acquaintance said she had received a random message from me on messenger and I never text or message her.*I am not sure what the best thing to do is. Delete my FB account for awhile (which I have no idea how to do) and set up a new one later?*Another question: how is the best way to stop this from happening again?
GetHuman3362667 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman3362667 fixed the problem
Only think I have it fixed. Followed directions given from this site on my laptop, not on my phone. Dont know if that makes a difference or not* Basically just changed my password
Please help with my Facebook issue
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We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.