Facebook Customer Service Issues

Hello, good day! I wanted to inform Facebook that my account has been hacked, and these changes were not requested by me. I am from Cebu City, Philippines, and suspect the hacker is from Vietnam. This situation has been quite inconvenient and I've lost many precious memories. It seems the hacker can still access my Gmail account despite my efforts to secure it. Please, I desperately need assistance with this. You can also contact me through my other Gmail account, [redacted], which I believe is secure. I am willing to provide any necessary documents. My account now shows a Vietnamese name and location, although my friends and posts are from Cebu. The hacker changed my primary photo to an Asian girl instead of me but kept my cover photos of Emma Stone. Please, help me address this issue.

While on Facebook chatting with friends, I came across an advertisement from a user named Louise Daina promoting work-from-home opportunities. Being interested, I was directed to download the Hangouts app for data entry work. After providing my email ([redacted]) and phone number, I was sent a link to connect the app to Facebook. Sadly, this led to my account being hacked, and the hacker changed my email and name to Louise Daiana. I believe they intend to misuse my account. I am seeking assistance to reclaim my account. Thank you for your help and support.

I am having trouble accessing my account. When I try to log in, I am asked to confirm my identity through two options. The first option sends a code to my phone, which I am not receiving. The second option asks for the last time I was online, but it keeps saying it is incorrect. I have been unable to log in for the past 3 days and I am unsure what is causing this issue. I need assistance in resolving this so I can continue using my account without the risk of it being hacked or deleted. Your prompt help in getting my account back up and running would be greatly appreciated. Thank you.

Subject: Assistance Needed to Unlock Facebook Account Hello, I am requesting assistance to unlock my Facebook account. Due to my old mobile number, [redacted], being inactive, I am unable to access it. My new number is [redacted]. I recently gave permission for my brothers to log in using my account within the last hour. Going forward, I will not grant permission for others to access my account. Kindly help me by updating my mobile number or unlocking my Facebook account. Kind regards, DHARMVEER Kumar

A few years ago, I temporarily deactivated my Facebook account, but occasionally logged in to stay in touch with family and friends. Recently, when trying to log back in, I couldn't recall my password. Despite attempting a password reset, my only option was to send a reset code to my outdated Yahoo email, [redacted], which I no longer use. I've been using my Gmail, [redacted], for years. Contacting Yahoo Customer Service revealed that due to inactivity, my old email account was deactivated, hindering my password reset. After completing Facebook's security check and submitting my ID twice, the unlock link and temporary password provided didn't work. Each time I click the links or enter the temporary password, I receive an "invalid" message, even though the links are active until next week. Many others seem to be facing this issue as well. I can provide any necessary proof of identity and answer any questions requested. My aim is to regain access to my account and remove the old email address to stay connected with my loved ones. Your assistance in this matter is greatly appreciated.

Subject: Assistance Needed with Facebook Account Dear Sir, I am seeking assistance with my Facebook account as I can no longer access it due to my old mobile number, [redacted], no longer being active. My new mobile number is [redacted]. I recently granted permission for my brothers to log into my account, but moving forward, I no longer wish to allow access. Kindly update my mobile number or unlock my account at your earliest convenience. Thank you, DHARMVEER K.

Hello, my wife's account has been disabled, and this ongoing issue has caused her a lot of trouble. She attempted to verify her account through the ID process, but there seems to be an issue with her email not being recognized or associated with an existing account. She works as an Anne Summers representative, and this problem has impacted her job. We have lost important photos of our children, wedding, and family due to this issue. We would appreciate any assistance in resolving this problem. Thank you. Her account details are as follows: Xanny Bartholomew Email: [redacted] Her account and number have been verified before successfully. However, her last account was disabled after 20 minutes. We have not received helpful support from the help center and are looking for personalized assistance instead of automated responses. Thanks again, Bradley.

Why am I being blocked? If it's because of a comment I made about the current political leader, it's unjust. Monitoring for violence is reasonable, but stifling opinions on Facebook violates our democratic rights. I reach out to elected officials and even the White House to speak out against misinformation. Silencing us is harmful to the nation. We, the majority, resist and Facebook can help preserve our democracy. We will not be quiet! Facebook must support the majority or it's part of the issue. Don't abuse your power; remember My Space. Embrace free speech and stand against fascism. May God protect our nation.

I am dealing with a situation where a jail mugshot of mine is circulating online, falsely portraying me as a child molester. Despite having no charges or convictions related to this, my reputation has been tarnished, and I feel victimized. This false information has impacted my access to certain services, and I believe my innocence should be respected until proven otherwise in the court of law. I have tried to address this issue by responding to the photo and comments, but it seems I have been blocked. I have reached out to 9 News to bring attention to this matter, and I am eager for a swift resolution to remove this damaging image.

My account's password was changed without me doing it. The Yahoo email linked to my account is inactive because of Yahoo's inactivity policy, making it impossible for me to recover my account. I submitted my ID to Facebook, reporting a hack, and received a response saying everything was resolved, but it's not. I replied, stating the issue persists, but I haven't heard back in two weeks. Currently, I'm still locked out of my Facebook account. I have the mobile number associated with the account and can provide any necessary information, like my full name and photos, to prove ownership. Please assist me. Thank you.

I need assistance regaining access to my Facebook account. My account is currently hidden pending identity confirmation, but I am facing a dilemma. To confirm my identity, I have two options: 1) receive a confirmation code via text on my personal cell phone, which I no longer have access to, or 2) confirm on a previously used device, which is not feasible as I primarily use Facebook on my cell phone. Last October, I embarked on an 18-month religious mission that requires using personal cell phones with designated SIM cards for each geographical area. I cancelled my cell phone plan 9 months ago and cannot confirm using that number until I return home next year. I would greatly appreciate being able to access my Facebook account before then. Interestingly, despite the identity confirmation process, I managed to change my password successfully. I am unsure how this was possible. I kindly request approval for my login or assistance in completing the identity confirmation process. Thank you for your help!

I'm having trouble accessing my Facebook account because the password was changed without my knowledge. The Yahoo email linked to my account is inactive, so I can't recover it. I submitted my ID to Facebook for help, but the response I got suggested that everything was fixed, even though my issue persists. For weeks, I have not received any further assistance. I have my mobile number and can provide any necessary information to prove my ownership of the account. Any help in resolving this would be greatly appreciated. Thank you.

I am Julie Macdonald, and I am concerned because my two Facebook accounts were hacked within the last day. The emails associated with my accounts are [redacted] and [redacted] A friend named Alison Whellband sent me a suspicious link from a company called Simpson Owen claiming I had won £[redacted],[redacted]. After clicking the link, I realized it was a scam and logged out, only to discover that my account had been compromised. I created a new account with a different email, but friends informed me that messages were being sent from my account that I did not write between 19:30 and 23:22 on Saturday, August 3, [redacted]. I have attempted to close both accounts but have been unable to do so due to the hacker's interference. Please communicate with me through my son's email as my accounts are not under my control.

I made a purchase on the marketplace and accidentally paid the seller twice for a $35 item, deducting $70 from my account. Despite contacting her multiple times, she claimed she didn't sell it to me but to another buyer. I inquired about a refund, yet she insisted she hadn't received any payment from me and seemed unsure of the situation. Even though the transaction shows it expires on July 25th, I have neither received a refund nor the product. I am puzzled as to where my money has gone and why the option to pay the seller exists if the seller may choose not to deliver the item. How can I retrieve my funds? I am frustrated that my money was taken without receiving the product, and I would appreciate some assistance in resolving this issue as the current setup seems flawed. Your help is greatly needed.

I shared my unfortunate experience of someone breaking into my home, stealing our furniture, and disrespecting my child's bed online. I believe it's important to speak out against such behavior. I expressed my frustrations and called out the individual responsible for their actions. However, I got banned from posting for 30 days due to this incident. I don't understand why highlighting such a violation should lead to me being restricted from interacting with my family on social media. I did not threaten the person in question, and the conversation that got me banned did not even take place on Facebook. The police even commended me for sharing the information that led to the culprit's apprehension. It's disheartening that while there are closed groups on Facebook promoting child abuse, my post was deemed a violation of their standards.

I frequently experience unwarranted bans on Marketplace, where 90% of my posts get removed without justification. Recently, I even got banned for listing an empty fish tank, which I regularly see being sold. I am perplexed as I now face a 7-day ban for posting a regular phone case. This pattern is frustrating, and I am contemplating abandoning the app altogether due to these continuous issues. I suspect these bans may relate to my Facebook activity, possibly due to my political opinions. Is there a way to resolve these bans, or should I consider deleting the app because the bans seem unjustified and unexplained?

Dear Sir/Madam, I am writing to address the issue of my disabled account on Facebook. Despite providing my British Passport, British Driving Licence, and personal photos multiple times for verification, my account remains disabled for alleged impersonation. I am puzzled by these repeated errors after Facebook's verification process. It was challenging to locate Facebook's customer service contact, but I am reaching out now to explain my predicament. I kindly urge you to unlock my account promptly. If there are further inquiries from Facebook's customer service, please feel free to contact me at your earliest convenience. Thank you.

Name: M. Sharifi Account: M. Sharifi Email: [redacted] Mobile: [redacted]2 Location: Manchester, United Kingdom I am currently facing issues with my Facebook account being disabled, mistakenly flagged for impersonation. Despite submitting my British Passport, Driving License, personal photos several times, and undergoing verification, Facebook continues to encounter the same problem. After much effort, I finally found a way to reach Facebook customer service to address this issue formally through a written letter. I kindly request a swift resolution to unlock my account. Should Facebook require any further details, please feel free to contact me promptly.

Good morning! I wanted to let Facebook know that I was the one trying to sign in about an hour ago. I had downloaded a solitaire card game and was using Facebook to sign in because I couldn't access my Yahoo email and had to use my Gmail account, [redacted] My computer is having some issues - my mouse pointer isn't working properly, and there are display problems like things not fitting the screen right and even the screen turning sideways. I've tried resetting it back to factory settings multiple times, but it's still not working correctly. I recently received an HP Chromebook laptop as a birthday present, but it didn't suit me, so I ordered an ACER laptop. However, it was too late to return the HP Chromebook after receiving the ACER, which I also had to send back due to issues. I hope to get my ASUS tablet back soon, but for now, I need help fixing this computer problem. My mouse is malfunctioning, and things on the screen are not displaying properly, hindering me from playing games or doing much. I appreciate any assistance in resolving these issues. Thank you and have a blessed day!

I received a password verification code text two days ago, leading me to discover my Facebook account was compromised. Despite changing my password for security, I was logged out again, and the hacker altered my email, phone number, and password, taking over my account. They changed my name from Mikayla Dawn to Sean Mikayla and started messaging my friends and posting on my profile. Feeling helpless after ten years with the same account, I created a new one using my old name and picture. However, this account was disabled for impersonation. It's frustrating as all I want is to regain access to my original account, currently misrepresented by the hacker. Please address this issue, as it's causing distress and receiving reports and messages from concerned friends. Thank you for your assistance.