Facebook Customer Service Issues

My Facebook and Messenger accounts were hacked by someone claiming to be from Turkey. They changed everything to Arabic, including the password, mobile number, email, profile picture, cover photo, and personal information. I reported it, and Facebook disabled the account. I desperately need it back as I've had it for 14 years, and it holds memories of my life and kids. Even if I recover the account, I can't access it because the hacker changed the email and password. I provided my personal ID information, and the email associated with my account was switched to [redacted], not my original email, [redacted] Please, I just want my account restored. Can someone help me recover it?

Dear Sirs, I accidentally removed myself as the admin from all my Facebook business pages instead of just removing them from the business account. I was the sole admin for the following pages: - Profile Centre - Utalent.ir - Innovxtreme - Idb.co.ir - ITFarsi - DomainInfo - DotIslam - PersianIGF - DotNowruz - DotPersianGulf - DotPars - DotHalal I have no way to access these pages now as there are no other admins. I would appreciate any help in regaining access to my pages. Regards, Shahram Soboutipour

Hello, Hello, I am writing to request assistance as my Facebook ad account for DewMART, account number [redacted][redacted], has been disabled since yesterday afternoon. I have already reached out by sending a message through the ad accounts manager and received case number #[redacted][redacted]. The issue occurred after attempting to fulfill an order. When using my linked credit card with insufficient funds, the transaction failed. Subsequently, I successfully used another credit card. Shortly after this, my account was disabled. As a newcomer to this business, I am facing losses and would greatly appreciate your help in reactivating my ad account promptly. Thank you for your attention to this matter. Best regards, Varghese

Hello, I'm uncertain whether I changed my password or if someone else did it unknowingly (I was going through a tough time and was intoxicated). The next day, I attempted to log in using my usual password only to discover that it had been changed 7 hours earlier. I cannot recall the new password, and I'm unsure if I made the change myself. I had to opt for the password reset, wherein a code would be sent to my email. The predicament is that the email linked to my account dates back to my high school years (I've already completed college, haha) and I can no longer access it. I've exhausted all attempts to retrieve it to no avail. Similarly, the phone number associated with the account is outdated. Despite my efforts, I haven't been successful in resolving this issue. I'm starting to lose hope, and my reluctance to adjust my Facebook settings is becoming problematic. My FB account is essential to me not just for communication but also for the cherished memories it holds. Thank you in advance for any assistance!

While visiting friends in Alaska, I tried to log into Facebook but got asked to confirm my identity. The suggested friends were unreachable, and I don't remember setting them as trusted contacts. I tried sending the URL to reachable friends, but they weren't recognized as trusted contacts, so they couldn't help. I didn't have a photo ID to upload either. These were the only identity confirmation options offered. I've been busy and away for some time, but didn't anticipate this login issue. I changed my password twice, yet it continues prompting for identity confirmation with no suitable options. Any assistance would be greatly appreciated.

My Facebook account under the name Zan Lay has been blocked by the Facebook team. Initially, I was asked to change the name, but I neglected to do so within the given timeframe. The name in question is a nickname I have had since childhood, and I believe my account is valid as it is linked to a Gmail address. Facebook is an essential part of my daily social interactions where I share positive aspects of my life. Throughout my nearly 10 years on the platform, I have not posted any inappropriate content. I have cherished memories, including family moments and interests, on Facebook. Currently, my friends cannot message me, and it appears as if I have blocked them, causing me distress. I am eager to regain access to my account as it holds sentimental value to me. I kindly request assistance in resolving this issue and restoring my account. Thank you.

Hello, my name is Jarrett P. and I recently discovered my soulmate, Novhy D., through Facebook Dating International. We are excited to embark on our journey together but are facing immigration challenges. While I've explored the regular process, which could take up to two years, I reached out to the Catholic Community Charity to seek assistance. I am willing to be patient, yet I am exploring all legal options to expedite the process. As an organization with valuable connections, I kindly ask for your help in this matter. I am not wealthy, but I am prepared to make sacrifices for our future together. Thank you for considering my request.

I was recently blocked from my Facebook account for posting a photo of my children in a pool. My daughter, aged 5, was wearing a one-piece bathing suit, and my son, aged 4, had his swimming trunks on. However, due to my son's long hair, it seems that Facebook may have mistaken his gender, as I received a notification about nudity. I am extremely frustrated by this situation and feel that my son was wrongly identified as a girl because of his hair length. I have already reached out to local media outlets to raise awareness about this issue. It's concerning that a harmless family photo has led to such a misunderstanding and accusation regarding my child's attire.

I haven't used my Facebook pages in a couple of years. Recently, I discovered that an old convict friend in jail has hacked into my accounts and is pretending to be me, which is disturbing. I cannot remember the emails or passwords for my three different accounts, and since I have changed devices, the phone number is different now. I feel helpless and powerless. I am unable to access my accounts to make the necessary changes or even close them since I can't recall my passwords. I have valuable pictures on all accounts, and I am extremely upset. I wish I could speak to someone who can verify that I am the rightful owner. This situation is very concerning, especially because I am a father of precious children, and their photos are on my pages. I urgently need help to access my accounts, save my photos, and then delete the accounts. Your assistance would be greatly appreciated. Thank you.

Hello, I need assistance with my Facebook account. The password was changed suddenly, and I can't access my account. Facebook asked me to verify my identity by entering my password due to a username misspelling, but I don't recall typing my username as I usually log in automatically on my phone. I also forgot the password for my Yahoo email linked to the account. When I tried to recover my account, Facebook requested an alternative email and a copy of my ID. I was informed that an email would be sent, but I have not received it yet. Accessing my Facebook account is crucial for communication within my school and family. Thank you. I am reachable through my UPmail at [redacted] or my personal email at [redacted].

Hello, I am seeking assistance regarding a Facebook Messenger page created in my late mother's name. It has been distressing as she passed away in July [redacted]. The local authorities recommended reaching out to you directly for potential help in identifying the individual responsible for this. I would appreciate a response as this situation is causing significant distress to my family.

Our request to change our page name from DELTA Generation to Chosen Generation on Facebook was denied due to their Community Guidelines. Our organization has already legally processed this change within our Church administration, and we have informed all our followers, members, and administrative staff. The council has approved the name change, and we have already transitioned our social media accounts, except for Facebook. We are hopeful that Facebook will reconsider and approve this name change before our official launch at 12PM Philippine Standard Time. Thank you, and may your future endeavors be blessed by God.

I am facing an issue with an old Facebook account that contains inappropriate content, affecting my coaching opportunities. I recently coached my nephew's baseball team and faced repercussions due to content on the old account. I am unable to access this account to delete the inappropriate material. I seek assistance in either deleting the account entirely or regaining access to delete the content myself. I am eager to continue coaching but require resolution with this matter on Facebook. Thank you for your help. DeeJay Lucas

I purchased a universal emergency jack from Beautiik, but it's been over 3 months and I haven't received it. I paid $29.95 plus an exchange fee of $41.95. I couldn't find their phone number on their site, but my credit card company provided it: [redacted]. When I called, a woman answered, but she hung up when I mentioned Beautiik. I've left messages, but she hasn't returned my calls. I've contacted my credit card company to handle the issue. This isn't the only company - Glairie and Nicche have also taken my money for orders I never received. Be cautious with these companies.

In April [redacted], a year ago, I lost access to my Yahoo account due to it being hacked. Despite attempts, Yahoo did not help restore access. Similarly, I couldn't access my Facebook account due to missing phone number and backup email for password reset. I wish to regain access to the account, especially for sentimental memories like wedding and son's birth photos. Here's some relevant information: [redacted], Maiden Name: Kelsey Ann Drake, Married Name: Kelsey Ann Kraft, Husband: Justin Lee Kraft, Son: Ryker Arnold Kraft, DoB: 12/30/[redacted], Occupation: Hair stylist at Avalon Hair Salon, Location: Burlington, KS, From: Topeka, KS. Any assistance in verifying my identity for account retrieval would be greatly appreciated.

I created a new account a few days ago but haven't set up anything yet. I was just using it to browse on Facebook Marketplace when suddenly I received a security message stating that my account was under review. The message requested a picture for verification, but since I haven't set anything up on my account, I was confused why this happened. I am unable to access my account currently and I'm unsure when it will be back online. My email is connected to both my account and my daughter's account, and we use my phone number for logins. My daughter's account was set up using my email when she was younger and is still linked to it. I'm not sure if this information is relevant to the security review.

My friend, a computer novice, has been facing issues with his long-standing Facebook account that has been deactivated. Due to multiple password attempts, the account got disabled along with the linked mobile phone number. In an attempt to assist, other novice friends created new Facebook accounts with various email addresses, adding to the confusion. The challenging part now is that when creating a new account, he can't use his phone number for verification due to its association with the disabled account. Resorting to other phone numbers has only made things more complicated and suspicious. Seeking my help to resolve this, I realized that as long as his phone number remains banned, there's little I can do. While trying to create a new account, he can briefly access it before being prompted for his phone number for additional security, which is deemed invalid, and prompted for a photo upload due to the suspicion. I'm unsure how to tackle this situation with his original account since its linked email and password for verification are unknown. If you can reach out to me, I can share his phone number and some of his previous email addresses used for the new accounts to assist further. Thank you for your anticipated help.

Hello, I am facing an issue with my Facebook account that I use solely for saving games on my phone. The account does not have any personal information, photos of myself, or connections as I do not wish to be found by friends on Facebook. Recently, my account has been disabled, and I believe it may be due to the lack of personal information typically associated with accounts. I have had this account for years without any problems until now, preventing me from accessing my saved games. While Facebook requested a photo to verify ownership, I do not have any personal photos on the account to maintain my privacy. This account is strictly for saving games, not for socializing or connecting with others. I need assistance to have my account reactivated as losing access would result in losing all the game data stored there. I would greatly appreciate any help in resolving this matter promptly. Thank you for your attention to this issue, and I am looking forward to resolving it soon. Thank you.

Hello, I am reaching out for assistance as I am experiencing difficulty regaining access to my account due to a security check. I am unable to receive the security code necessary to log back in and access my Elvis groups and personal albums that I have diligently maintained over the years. I am worried about losing all my hard work and data on my account. Each time I request a new code, I seem to be penalized although the issue lies in not receiving it. I am desperate for a solution to this problem. I believe there must be an alternative method to receive the security check code as it is not being sent to my phone number. I have tried everything, and I am concerned about losing access to my account, especially since I am the administrator of my Elvis groups. Your prompt assistance would be greatly appreciated.

Hello, my name is Matilda Park. Recently, I was approached by someone claiming to be a Facebook executive in contact with the FBI. After providing personal information, I found myself locked out of my account. I created a new account, but now find myself in "Facebook jail." The individual asked for sensitive details like my ID, date of birth, phone number, email, and my mother's name, claiming to be from the FBI and affiliated with a church. I seek assistance in recovering my original account as it contains memories of a deceased cousin I cherish, alongside photos of my children. The hacker added their email to my account, "[redacted]," and changed the language settings, making it difficult to regain access. Despite changing the password and receiving security codes, I fear they may have reaccessed the account. I kindly request help to secure my account. Thank you sincerely. Matilda Park