i created my daughter a facebook account last year. i checked her Facebook settings to...

GetHuman3361372's Recover Hacked Account issue with Facebook from August 2019

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Before contacting them, items GetHuman3361372 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3361372's own words
i created my daughter a facebook account last year. i checked her Facebook settings to know if her account was also loggedin in different areas here in Philippines just like what happened to my account. i fixed my Fb account but i cannot do it to my daughter's account because i forgot the email address where i link it. I tried to change the password but when i logged it to enter the new password i could no longer open it cause it tells incorrect. i tried again to change another password but i failed to retrieve it. Hope you could help me to retrieve mu daughter's account. it is very important to me. since she is my first baby, i also posted her every milestone in her account..her facebook account is YVAINNE CHRISLAURE COBITAN-ONG.. please let me know what i need to do.. i begging you.. Godbless..

GetHuman3361372 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3361372
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 588862 others
0 customers following this

Timeline

GetHuman3361372 started working on this issue
Aug 3rd, 2019 9:59am
GetHuman3361372 indicated the issue is not fixed yet.
Aug 5th, 2019 3:43am
GetHuman3361372 indicated the issue is not fixed yet.
Aug 5th, 2019 4:48am