I have yet to receive the said email that is supposed to be sent to me after confirming my identity after being hacked.

GetHuman3359139's customer service issue with Facebook from August 2019

Help with my Facebook issue
First: share to improve GetHuman3359139's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3359139 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3359139's own words
Get the email so I can confirm and get into my Facebook after confirming my identity multiple ways. ... I was hacked, my password had been changed. I have went through all of the steps, the email address to reset my password is old and I no longer use, phone number is correct but it adds extra ** in front of it which may be why I am not receiving it via text, but I went through the getting codes from the three people selected to confirm my identity and changed my password and added my email address, I am still locked out due to not being able to confirm my email address because it has yet to be sent to me and it has been over ** hours since this was done, it will not let me re submit it and do the three codes and stuff all over again because it says my email address is already in an active case to reactivate so I am stuck, I need this email sent to me so I can confirm it.
No email or texts or codes have been sent to me, I have tried getting help and googling help and I literally have no other options I need the email sent to my address so I can confirm it.
Someone contact me! Is there not a human I can talk to to fix this?
*** years, same account!
I have tried literally every single thing possible
How GetHuman3359139 fixed the problem

We are waiting for GetHuman3359139 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Facebook
Customer service issue
Reported by GetHuman3359139
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 588183 others
0 customers following this

Timeline

GetHuman3359139 started working on this issue
Aug 2nd, 2019 11:00pm
GetHuman3359139 indicated the issue is not fixed yet.
Aug 3rd, 2019 3:17am
GetHuman3359139 indicated the issue is not fixed yet.
Aug 3rd, 2019 4:07am

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians