I have been hacked from someone in the United Kingdom, my password was changed and I ca...

GetHuman3359139's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3359139 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3359139's own words
I have been hacked from someone in the United Kingdom, my password was changed and I can’t get into my account. My Facebook has been locked for over two days already due to this. The email address listed is an old email I can not get into it anymore, the phone number is correct but when you all send me a text it adds a ** in front of the phone number and will not send me the code via text. I have literally done all of the steps to prove my identity and I was successful and received a confirmation I proved my identity and that an email should be sent to my email address to finish unlocking my account I have yet to receive this email! It said max ** minutes and I still do not have it. I tried once again going to my three people verification where three people gives me a code and tried yet another email address and still nothing!! I need this email or this said code or this next step to be fixed! This has been insane due to someone else hacking my account!

GetHuman3359139 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3359139
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 588111 others
0 customers following this

Timeline

GetHuman3359139 started working on this issue
Aug 2nd, 2019 10:05pm
GetHuman3359139 indicated the issue is not fixed yet.
Aug 3rd, 2019 2:57am
GetHuman3359139 indicated the issue is not fixed yet.
Aug 3rd, 2019 3:19am
GetHuman3359139 indicated the issue is not fixed yet.
Aug 3rd, 2019 3:21am

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