not sure if pixel is properly installed. *I have installed facebook pixel helper extens...

GetHuman3358322's customer service issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman3358322's own words
not sure if pixel is properly installed. *I have installed facebook pixel helper extension but it doesn't seem to pick up the website (my online store).**When I do the test event in facebook to see if pixel is working by inserting the my store url into the box and click the blue button with "open website", I don't get any response.**On the top of the screen, the status is showing it's active with the green dot. But whenever I try the test event for the pixel I created last night, I don't get any response.**Also, as I mentioned above, I installed the facebook pixel helper extension. When I am in the facebook, the facebook pixel helper icon shows a number in green and when I click on it it says "One pixel found on www.facebook.com". **But when I go to my online store, the facebook pixel helper icon does not change. It remains in gray color.

GetHuman3358322 did not yet indicate what Facebook should do to make this right.

How GetHuman3358322 fixed the problem
It was the ad blockers on my computer that prevented the pixel from working properly. First I removed the facebook pixel helper extension from Chrome. And I disabled ALL ad blocking extensions and reinstalled the facebook pixel helper extension. After that it is working fine.
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Customer service issue
Reported by GetHuman3358322
Aug 2nd, 2019 - 3 years ago
Fixed
GetHuman3358322 shared how to fix
Seen by 13 customers so far
Similar issue to 587917 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3358322 started working on this issue
Aug 2nd, 2019 7:44pm
GetHuman3358322 confirmed the issue is fixed. Hooray!
Aug 3rd, 2019 1:55am

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