Hi I have recently found out there have been some unauthorised activity in my account...

GetHuman3354689's Recover Disabled Account issue with Facebook from August 2019

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Before contacting them, items GetHuman3354689 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3354689's own words
Hi I have recently found out there have been some unauthorised activity in my account. **I first noticed this about a week ago, there was a balance owing to my surprise.**I looked into the offending ad to see what what happening and found out what was being advertised. It appears a guy named James Chien had unlawfully used my account to sell his own products. **I made a complaint immediately. I also made on online fraud complaint to the Australian Police and Paypal. **I have heard back from Paypal , after investigation, they were happy and refunded some money and I'm yet to hear back form the police. **I have just noticed my ad account disabled as I was looking for a response to my first complaint about *-* days ago and not hearing anything.**May you please update me. i am not far off starting my business and the ads account was an integral part.

GetHuman3354689 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3354689
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 586895 others
0 customers following this

Timeline

GetHuman3354689 started working on this issue
Aug 2nd, 2019 9:02am
GetHuman3354689 indicated the issue is not fixed yet.
Aug 3rd, 2019 10:22am

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