I lost my phone that had my facebook on it so when i tried logging in on my new phone i...

GetHuman3349571's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3349571 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3349571's own words
I lost my phone that had my facebook on it so when i tried logging in on my new phone i didnt know my password. I tried recovering my password but no longer have access to both of my emails. Since i didnt have access to my emails facebook help center told me to send in a picture of my picture I.D front and back to make sure i was the correct person trying to recover my account. *After i sent in my i.d they sent an email to one i had access to. The email said it lasted * days but when i clicked the link to change and changed my password and hit enter it went to another pager and said sorry you have tried to many times. Try again later. That was the first time I've tried that and it didnt work. *I just want to be able to get back into my account. Is there anyway i can get back on it???

GetHuman3349571 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3349571
Aug 1st, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 585463 others
0 customers following this

Timeline

GetHuman3349571 started working on this issue
Aug 1st, 2019 3:07pm

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