My Instagram account was disabled for impersonation, and Facebook now own Instagram an...

GetHuman3335536's customer service issue with Facebook from July 2019

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The issue in GetHuman3335536's own words
My Instagram account was disabled for impersonation, and Facebook now own Instagram and I’ve seen many videos where Facebook have helped resolve this issue so I am contacting you as there is no contact for Instagram anymore. Somebody was impersonating me and I got the account taken down a few days later my account was taken down for impersonating, I have done many appeal forms sent several pictures of me holding a code, I have sent over my credit card, my birth Certificate, me holding my birth certificate, my deed poll name change, my credit card, letters from my college to my house address several times and I still do not have my account back it is stressing me out a lot because I am the person in the pictures and when I have sent over me holding a certain code like Facebook have told me to do in order to get my account back you can clearly see in them pictures I am who I say I am, I am the person in the pictures on my Instagram. I just want my account back this is so unfair, my Instagram was public and set on a business page linked to my Facebook, so I have additionally paid for ads on my card in order to have a live chat with Facebook but that still isn’t working, it does not appear as an option to live chat. I’m literally doing anything in my power including spending money in order to get my account back I beg you help me please.

GetHuman3335536 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman3335536
Jul 30th, 2019 - 3 years ago
Not resolved
Seen by 58 customers so far
Similar issue to 581063 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3335536 started working on this issue
Jul 30th, 2019 12:06pm
GetHuman3335536 indicated the issue is not fixed yet.
Jul 31st, 2019 7:01pm

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