Facebook Customer Service Issues

Dear Customer Service, I am Clifton Lamont Owens. All of my Facebook accounts, including [redacted], [redacted], and [redacted], have either been disabled or deleted. I believe there is an individual stalking me on Facebook, as they keep changing or removing my phone numbers from my accounts, preventing me from creating a new page. Despite my attempts to reach out for help, I have not received any assistance. It is concerning that someone can access my account without repercussions. I have previously submitted my photo ID as proof of identity but have still not had my issue resolved. My phone number, [redacted], is constantly being removed. I need this issue resolved promptly or I will have to escalate my complaint. Thank you, Clifton Owens

I'm writing on behalf of my partner, who is not very tech-savvy. He used to have his Facebook account automatically open on his computer; however, after traveling and leaving his computer untouched for a few months, he can't remember his password. His email address linked to the account is an old Verizon one that no longer works, and his phone number on file is outdated. As a result, he's unable to receive the verification code to reset his password. He's concerned about losing precious photos and entries on his account. Is there a way to update his email and phone number through verification on the backend, considering the situation? He's frustrated with technology and doesn't want to deal with it himself. He might not even understand the technical terms if he tried.

I created a Facebook page in [redacted] under the name KimandJeff Tessmann. Recently, after getting a new phone, I encountered an issue that changed the name to KimnJeff Tessmann. I've tried various ways to revert it back but without success. I really need to regain access to my original account as it holds a lot of valuable photos. The good one, kimandjeff tessmann, is no longer visible. I've reached out to Facebook about the situation, and they mistakenly deleted the wrong account. The case number is [redacted][redacted]. To contact me, my current phone number is [redacted], and the old one was [redacted]. You can reach me via email at [redacted] Any assistance in resolving this matter would be greatly appreciated. Thank you, Kim Tessmann

Hello, I am contacting regarding my business account with Serra Superior Builders. My name is Rick Serra Jr, and I have been a user for nearly seven years. Recently, my account has been compromised, and inappropriate posts are damaging my business reputation. A former employee, KAREN Delbert, who previously had access to our Facebook accounts, is suspected to be involved. Despite her departure on June 19th and signing a release form, she seems to still have control over the page, preventing me from taking down the harmful content. Legal action is being pursued, but I urgently require assistance to regain control of my company Facebook page and remove the damaging posts. Your prompt attention to this matter is greatly appreciated. Thank you for your understanding.

I deactivated my account in [redacted], and it got hacked. Despite multiple attempts to recover it with the login code from Facebook, it hasn't worked. I've submitted my ID, tried other codes, and even facial recognition with friends, all unsuccessful. It's frustrating not being able to retrieve my photos. I've reached out to your team for help but received no response. Please assist in recovering my account. Thank you. Email: [redacted] Phone: [redacted] Address: [redacted] SE Maryland Ave, Topeka, KS [redacted]

Each time I create a Facebook account, I get locked out and prompted to upload a photo for confirmation, even though I didn't add any photos to my profile. Additionally, my business account got locked despite following all rules, which disrupted my advertising and business operations. The lack of access to customer support, no phone number or chat option, and being unable to use the help center while locked out makes it even more frustrating. I need assistance in resolving this recurring issue of being constantly locked out of my Facebook accounts.

Hello, I am Tiffany Crump, the Driver Supervisor at Carolina Cargo Freight. Our company's drivers have established a group on social media called "Carolina Cargo Drivers," which is an official COMPANY group page. Unfortunately, I have been removed as an admin, and all other admins linked to the group have since departed from the company. Regrettably, these ex-admins are engaging in derogatory activities that are negatively impacting the company's reputation and causing unnecessary turmoil among employees. Their actions constitute defamation and are greatly harming our business. I kindly request that the group be either entirely taken down or that the admins be replaced with "Carolina Cargo Freight." We have lost control over the contents being shared in the group, which has over [redacted] active drivers, leading to severe repercussions for our company. I would appreciate if you could investigate this matter and advise on the necessary steps. Thank you for your attention.

Hello, my name is Owais Khan from Pakistan. I recently discovered that my Facebook account has been disabled without any wrongdoing on my part. I am reaching out to request the reactivation of my Facebook account as I am confident that I have not violated any of the platform's policies. The email and phone numbers linked to my Facebook account are [redacted]. I have been an active user since [redacted] under the name Owais Khan. Your assistance in enabling my account would be greatly appreciated. Thank you.

My Facebook account was hacked and disabled. I urgently need assistance to recover it as it contains irreplaceable family photos, including those of my deceased parents and newly born babies. I am devastated as I never backed up this account and fear losing these precious memories. Restoring it quickly is crucial as I need to contact my lawyer, but I have no other means of communication. It's distressing how easily hackers can gain access to personal accounts on a platform that should be secure. As someone who struggles with mental health issues, losing these photos could exacerbate my emotional state. I don't have access to the email linked to my account but can use my late mother's email, though it's a painful reminder. This situation is causing me immense distress.

User Message: Someone intimidating me with the following: Below: The last time you visited a Ƿorn website with teenagers, you downloaded and installed the vίrus I developed. My program has turned on your cam and recorded the act of your ʍasturbation.. My software also downloaded all your email contact lίsts and a list of your friends on Facebook. I have the - Info.mp4 - with you jerkίng off to teens, as well as a file with all your contacts on my computer. You are very Ƿerverted! If you want me to delete both files and keep the secret, you must send me the Bitcoin payment. I gıve you 72 houɼs onɭy to transƒer the funds. If you don't know how to pay with Bitcoin, visit Google and search - how to buy bitcoin. ********************************************* Send 2,[redacted] ÙSD (0.[redacted] BTC) to this Bitcoin address as soon as possible: 3LLVbzjZw8tKKWiqmhuZT4bffgTkfshn9g (copy and paste) ********************************************* 1 BTC = 9,[redacted] ÙSD right now, so send exactly 0.[redacted] BTC to the address above. Do not try to cheat me! As soon as you open this Email I will know you opened it. I am tracking all actions on your device.. This Bitcoin address is linked to you onɭy, so I will know when you send the correct amount. When you pay in full, I will remove both files and deactivate my program. If you choose to not send the btc... I will send your ʍasturbation vίdeo to ALL YOUR FRIENDS AND ASSOCIATES from your contact lists that I hacked. Here are the payment details again: Send 2,[redacted] bucks (0.[redacted] BTC) to this Bitcoin address: ********************************************* 0.[redacted] BTC to: 3LLVbzjZw8tKKWiqmhuZT4bffgTkfshn9g (copy and paste) ********************************************* You саn visit police but nobody can help you. I know what I am doing. I don't live in your country and I know how to stay anonymous. Don't try to deceive me - I will know it immediately - my spy software is recording all the websites you visit and all your key presses. If you do - I will send this ugly vίd to eveɼyone you know, INCLUDING YOUR FAMILY MEMBERS. Don't cheat me! Don

Recently, as the admin and creator of the Facebook pages "Hopeless romantic grunge bf" and "Hopeless grunge daddy dom bf," I encountered a concerning issue when my pages were hacked and taken over. Two unfamiliar accounts demoted me to an analyst position, MD Mintu and Tim Kabasa. The unauthorized access may have occurred through the “business.facebook.com” site I used for sponsored ads. This security breach has left me worried about the safety of my Facebook account. I seek assistance in reclaiming admin rights for my pages and removing the unauthorized individuals. Ultimately, I am looking for reassurance that my account and pages are now secure to prevent any future risks to my personal information. Thank you for your help.

I am facing an issue where a Facebook account has been created with my email address, which I never used to create an account. It seems someone named Kaylan has used my email for their account. This is concerning as I utilize this email for important purposes like work, banking, and online gaming. I need assistance in removing my email from that account. While I can reset the password, I am unable to access the account due to Facebook's security measures, which involve contacting people on the friends list whom I do not recognize. I have not identified the location of this person, and there have been no unauthorized access to my email so far. However, I continue to receive notifications about birthdays and other information from friends on this account. I do not know this individual and it poses a significant security risk for me. I am puzzled as to how Facebook allowed this to occur.

Hello, I'm Jamie Nickless. I need assistance as I can't access my original Yahoo email, which I used when I created my Facebook account 9 years ago. Since changing phones but keeping the same number, I am unable to retrieve my original Facebook password for my new phone. Despite having access to my old Facebook on my old phone currently, Facebook has disabled my new account thinking I'm not the rightful owner. I've tried various methods for hours but to no avail. Whenever I got a new phone before, Facebook sent verification codes to my phone number, not the old email now. Making a new Facebook isn't what I want; I just want to access my original account on my new phone. I've already reached out to Facebook through my old account, seeking help. Thank you.

In May, I received an email stating "Your Ad is Approved," although I had not submitted any ad for approval. Subsequently, I deactivated my account. In late June, a friend informed me about my profile picture being changed to an unfamiliar person. Realizing my account was compromised, I altered my password and scheduled my account for permanent deletion in 30 days. However, a few days past the deletion date, the account deletion was halted, and the login details, as well as the associated email and phone number, were modified, preventing me from accessing the account. Despite attempting the Help Center steps on facebook.com/login/identify, inputting my email yielded "No Search Results." I aim for the account's permanent deletion or the restoration of access to delete it permanently. Failing these options, I prefer making the account no longer visible to avoid association with any content posted by the hacker.

I have had my Facebook account for at least seven years and have had it open on the app on my phone the entire time. Since creating my FB account, I have changed email addresses, and my phone was recently replaced (same number). I haven't had to enter my password in ages because it was always open on the app. However, I now can't access my account because my old email isn't being accepted and my phone number isn't working. I tried to reset my password but had issues with that too. I'm feeling very frustrated because I really need to retrieve some photos from my page which I may have lost on my phone. I sent my ID as requested in the hopes of resolving this issue, but it hasn't helped, and I've been trying for three days now. Please, can someone assist me with this? Tina W.

I need help with my Facebook account issue. Yesterday, I couldn't log in, but another account could see it. Today, I tried to log in, and it says my account is disabled. I suspect it was hacked as friends mentioned posts I didn't make or share. I want to contact support but before that, I tried to log in again, which worked, but now my account is disabled. This is my only account containing precious pictures of my deceased parents and children, who are in DCF custody. I struggle with depression and suicidal thoughts, and losing these memories is heart-wrenching. Please assist me urgently. My account name is Laura Clark, email: clark.laura25[at]yahoo.com. Thank you for your help during this difficult time.

I recently created a Facebook account using my primary email on June 10th. However, the account was disabled due to suspicious activity within 30 minutes. I promptly uploaded a photo of myself and my passport, expecting an email from Facebook, but I never received any communication from them. On July 15th, after 34 days, I tried creating a new account with a different email, only for it to also be disabled after 30 minutes. Again, I uploaded verification photos but never received any follow-up. I am a 54-year-old woman with no criminal history or record of harassment. It's frustrating as I need the account for work and group interactions. Both my accounts remain disabled, and I am unsure of what steps to take. I feel this situation is unjust and I seek guidance on resolving it.

Hello, my name is Brandi J. I've been using my active Facebook account under the name Brandi C. for a couple of years. Recently, I've encountered login issues due to multiple reasons. I changed my password some time ago and can't recall it. The recovery email associated with my account is inaccessible as I've forgotten its password. Moreover, the phone number linked to my account is no longer active. I had hoped to update these security settings but was hindered by not remembering my Facebook password. I preferred to stay logged in on my device until a recent incident where I had to factory reset my phone. Upon re-installing applications, I faced trouble accessing my Facebook account. Despite checking various avenues, including my Google account for saved passwords, I couldn't retrieve my account information. I attempted the "forgot my password" option but couldn't provide sufficient information to regain access. My Facebook account is crucial for me as it connects me to work, friends, and family. Any assistance in resolving this matter would be greatly appreciated. Thank you for your help.

I purchased a bed from the marketplace ad on gifts.seeuper.com, which turned out to be shipped from China. I initially received an email confirming my order, but the following day, the email became unreadable, stating the store was no longer available. The website has disappeared from my saved pages and the marketplace, and I have been charged $[redacted].97 on my credit card. Despite attempting to contact their support via email, I have had no success. I am concerned it might be a scam. I am unsure how to proceed in obtaining a refund as they seem to be avoiding communication. Have you received complaints about this company from other customers? The item I ordered was a bed that doubles as a cabinet. My tracking number was LS [redacted]79CN. Thank you. Catherine M.

Several months ago, my account was hacked, and I was logged out for a week. Despite changing the password, someone from Vietnam has accessed my account for about two months, and now I've been logged out for two weeks. I need access for my internship updates, but my old email is deactivated, and I can't reset the password. I've contacted Facebook multiple times and provided my ID, but the issue remains unresolved.