Hello my name is Karen Krieger light old original * was ********** but unfortunately du...

GetHuman3242857's Recover Disabled Account issue with Facebook from July 2019

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Before contacting them, items GetHuman3242857 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3242857's own words
Hello my name is Karen Krieger light old original * was ********** but unfortunately due to unhealthy relationships and abusive stalker boyfriends I have had many numbers since then. I have also had several email addresses many were linked to my work account while I was in real estate for * yrs which I lost access to when I changed companies twice then my final account with Prudential was canceled after retiring my license and getting on disability after a major surgery left me unable to work. I then had a bad accident in **** and suffered with confusion and memory problems. I had started multiple new accounts then forgot log in info or in some cases that I had one at all. Unfortunately the main one with ALL MY EXTENDED FAMILY AND OLD FRIENDS WAS FLAGGED AND REPORTED CANCLED DUE TO NOT BEING THE REAL ME! YIKES PLEASE HELP. I'm not sure if I was hacked or not but the old * on account was given to me by my ex bf who was stalking me and it used to be his ex wife's number. She was accusing me of blocking her from her FB since the number was now on both accounts...ugh I stayed out of her business and just really need my family's info etc. My current very basic account has my old accounts as FRIENDS but the one of me with long hair and a brown headband says unavailable. Thank you so much for your help! Karen

GetHuman3242857 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3242857
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 556119 others
0 customers following this

Timeline

GetHuman3242857 started working on this issue
Jul 13th, 2019 7:14pm
GetHuman3242857 indicated the issue is not fixed yet.
Jul 16th, 2019 10:48pm