Hello, *** My name is Ashley. I've really hit a snag with my Facebook pixel and hopin...

GetHuman-ashhigbe's customer service issue with Facebook from July 2019

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The issue in GetHuman-ashhigbe's own words
Hello, *** My name is Ashley. I've really hit a snag with my Facebook pixel and hoping you can help me solve this problem. I can't run Facebook ads until it's fixed. *** I created a facebook pixel a little while back and installed it on my Shopify store. The pixel is firing great, here is my problem. I created my very first campaign*ad set on my Facebook business manager (to the correct business account- I have *, and one personal of course). Unfortunately, it made me create a brand new pixel, and wouldn't allow me to link the pixel that's already firing. *** Before I run my first Facebook ad (which I'd like to start as soon as this issue is fixed), I want to make sure the correct Facebook pixel is linked. Right now, it's only linked to this brand new pixel . I need this campaign*adset to link to the correct facebook pixels. **I'm happy to provide you with the facebook pixel ID if you think you can help. **I could REALLY use your help in helping me fix this. I've done a ton of research and still haven't found a solution. Thanks so much for your time, and I look forward to your response! Hopefully we can solve this together, and I can start running ads very shortly. ****Ashley ******@***.com

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Facebook

Customer service issue
Reported by GetHuman-ashhigbe
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 556022 others
0 customers following this

Timeline

GetHuman-ashhigbe started working on this issue
Jul 13th, 2019 5:29pm
GetHuman-ashhigbe indicated the issue is not fixed yet.
Jul 14th, 2019 6:51pm
GetHuman-ashhigbe indicated the issue is not fixed yet.
Jul 15th, 2019 3:20am