Hello my name is mark lachacz my fiance fb account got hacked this morning by an Arabic...

GetHuman-mslcarp's Recover Hacked Account issue with Facebook from July 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-mslcarp's own words
Hello my name is mark lachacz my fiance fb account got hacked this morning by an Arabic and my sons and our kids pictures on there and all our details and work pages we have created you can clearly see all friends in common are english and all our our pictures etc with friends and location. The person who has hacked into the account has even fb messenger me on video chat and I have photos to prove it that it's even a male in the video sticking his fingers up and laughing and it's not a female like the fb page suggests. We have our details on this fb account for work reasons and could get hacked and accounts and I'd frauded. Can someone get back to me asap regarding this or atleast give me a number to contact or I will be taking this to court and wilm be sueing fb for breach of confidential rights. We have proof of idea and also from me and I'm the one in the pictures on her account. The account is Emily Jean coulcher. *Many thanks.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-mslcarp
Jul 12th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 555143 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-mslcarp started working on this issue
Jul 12th, 2019 10:40pm
GetHuman-mslcarp indicated the issue is not fixed yet.
Jul 13th, 2019 8:52am
GetHuman-mslcarp indicated the issue is not fixed yet.
Jul 14th, 2019 7:57am
GetHuman-mslcarp indicated the issue is not fixed yet.
Jul 15th, 2019 11:14pm
GetHuman-mslcarp indicated the issue is not fixed yet.
Jul 15th, 2019 11:15pm
GetHuman-mslcarp indicated the issue is not fixed yet.
Jul 15th, 2019 11:25pm