Facebook Customer Service Issues

Archive 699

The following are issues that customers reported to GetHuman about Facebook customer service, archive #699. It includes a selection of 20 issue(s) reported July 11, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received a one-week ban for an inappropriate photo on Facebook and respected their decision. However, after being back for just one day, I was notified of a potential 30-day ban for the same post that led to my previous suspension. Despite not sharing any new inappropriate content, I merely defended Donald Trump against accusations linking him to Epstein's charges. I am concerned that my support for Trump may be seen as a reason for this repeated punishment. I will escalate this issue by sharing it widely and reaching out to television networks. I intend to involve US Congress members who have questioned Facebook's practices, like summoning Mark Zuckerberg. It feels unjust to face extended penalties for an incident that was already addressed and closed.
Reported by GetHuman-hopsteri on Thursday, July 11, 2019 12:33 AM
I decided to create a separate account for the museum where I volunteer on Saturdays, as the initial account was linked to my personal one. While in the process, I received a pop-up indicating some suspicious activity and requested further verification. Following the instructions led to my account being disabled. I deleted the original account connected to my Facebook. Unfortunately, I couldn't complete the account setup. I have submitted the required IDs but have not received any response from Facebook. It has been a week and a half without any communication. The account is intended for the Putnam City Schools Museum, a small non-profit relying on donations and sales to operate. We are grateful for the support from the school district, providing us with space and covering utilities expenses. Our museum is solely run by volunteers and is open for just four hours on Saturdays. Thank you, David Stinchcomb.
Reported by GetHuman-putnamci on Thursday, July 11, 2019 2:35 AM
My Facebook account has been disabled, and I am unsure of the exact reason. This account is essential for managing my Facebook Business Manager Account, which oversees approximately 10 other Facebook pages. There is a possibility that the account was disabled due to the lack of activity on my personal Facebook account associated with this email. I mainly use this account for managing client pages, having Manager or Owner-level permissions. Recently, Facebook requested a photo for verification, which I promptly uploaded. However, since yesterday, my account has remained disabled. This has left me unable to post on any of the pages, as this account was the sole user (excluding owners). I would greatly appreciate any assistance in recovering my account. Thank you, Vikash
Reported by GetHuman-myppcvie on Thursday, July 11, 2019 4:14 AM
I have been unable to access my account and have been continuously prompted to complete a security check and reset my password numerous times, which is frustrating. The issue began when I tried to log in on a new phone last week. Even though I have always used my laptop and the registered Blackberry device to log in, I keep encountering the same security check on all devices. It seems like there might be a glitch that needs to be addressed promptly. Despite going through security checks, changing my password, and regaining access, I am forced to repeat this process each time I attempt to log in. It is essential to find alternative solutions to address such problems as this ongoing inconvenience is not acceptable. Given that I live abroad and travel frequently, it is not convenient to rely on receiving codes via links to access my account or help my friends do so. This situation has been exhausting as I have been trying to resolve it back and forth for a week simply because I switched to a new device.
Reported by GetHuman-cheyjj on Thursday, July 11, 2019 5:04 AM
I am seeking assistance with my Facebook accounts. The problems began when I, along with a friend, created an account after experiencing an accident in [redacted]. The account quickly accumulated [redacted] friends, prompting me to open four more accounts to accommodate more connections. Currently, I have nearly [redacted] friends across these accounts who are eager to communicate with me. Unfortunately, I am unable to access three of the accounts due to error messages, including the original account that has been inaccessible for 4 to 5 years. The inability to receive log-in codes for the original account has left me locked out of all my profiles. I hope for a resolution from Facebook to address these issues instead of resorting to personal attacks.
Reported by GetHuman3228742 on Thursday, July 11, 2019 5:28 AM
My Facebook account is temporarily blocked due to what seems like suspicious activity. However, the issue arose when I mistakenly tried to log in to a page that appeared to be Facebook. I understand that this may have triggered security measures, but it was me attempting to use the wrong passwords multiple times. Kindly assist me by unlocking my Facebook account. I assure you there was no actual suspicious activity, just my confusion with login pages. I appreciate your prompt attention to this matter. Thank you. Email: [redacted]
Reported by GetHuman-jypaulhi on Thursday, July 11, 2019 5:47 AM
My Facebook account email and password were changed without my knowledge. I received multiple notifications from Facebook in Chinese about logins from unknown sources. My name is Shane L. My previous email was [redacted], and the new one linked to my account is [redacted] I witnessed unauthorized activity on my account, including messages sent to my partner. I have sentimental photos and memories on this account that I cannot bear to lose.
Reported by GetHuman-footy on Thursday, July 11, 2019 6:20 AM
I encountered an issue while trying to log in, receiving a message about suspicious activity prompting me to verify my cell phone number. Although I managed to log in, approximately 24 hours later, the same message appeared, this time requesting a picture of my face for verification. After submitting the image, I regained access, only to have my account disabled about 3 hours later without any explanation. Despite reaching out through the help center, I am still uncertain about the issue. After creating a second account and experiencing a similar ordeal within 3 days, I am seeking advice on resolving this matter. Appreciate any assistance you can provide.
Reported by GetHuman-blairwr on Thursday, July 11, 2019 8:33 AM
Hello, I am in charge of a school page. I recently appointed a member of our HR Department as an Admin to handle job applications and postings. Unfortunately, the 'Manage Jobs' tab is missing from her page options, even though it appears on mine. I am unsure how to give her access to this tab. I would appreciate assistance in granting her permission to view and utilize this tab. Thank you.
Reported by GetHuman3229373 on Thursday, July 11, 2019 9:53 AM
Subject: Appeal for Disabled Facebook Account Dear Facebook Team, I hope this message reaches you in good spirits. I am reaching out to request your assistance with my disabled Facebook account. I woke up this morning to find it disabled, and I was truly devastated by this news. My account has been a part of my life since around [redacted], and the thought of losing access to it made it difficult for me to focus on daily tasks or even eat properly. The data stored in my messenger, including important lists, along with all my precious memories over the years are invaluable to me. Unfortunately, I did not create any backups assuming the security of my account with your platform. I strongly believe that my account was reported unfairly as I have always abided by the community guidelines without posting any inappropriate content. I humbly request your kind consideration in reviewing my appeal. Facebook Name: DC Manilyn Contact Number: +[redacted]0 Warm regards, Manilyn Cubacub
Reported by GetHuman-mcubacub on Thursday, July 11, 2019 10:01 AM
My account has been hacked, and despite numerous attempts to recover it, I am now receiving a message indicating misuse of the feature. I am unable to locate a telephone number for assistance in the UK. It appears the hackers have changed both my email address and password. They have clearly accessed my account from a different country as Arabic writing now appears beneath my profile picture. The reset password link is not functioning. Each time I enter my email address, it prompts me for a correction, removing a number. I desperately need help to regain access as I have countless photos dating back to [redacted]. I have spent many hours over the past two days trying to resolve this with no success. While I have created a new account, I am eager to reclaim access to the old one. The new account lacks an email address, only a phone number. However, when I reported the old account as stolen, I received a message through the new one confirming the report.
Reported by GetHuman3229538 on Thursday, July 11, 2019 10:59 AM
Yesterday, a fraudster hacked into my Facebook account and reset my password. I mistakenly provided the reset code sent to my mobile number. As a result, I have lost access to my account. The impersonator is using my account to defraud my friends by posing as me and leveraging my personal information. The fraudster has also changed the email and phone number associated with my account. I urgently need to either regain full access to my Facebook account or have it permanently deactivated to prevent further fraudulent activities. Thank you.
Reported by GetHuman-okohchin on Thursday, July 11, 2019 11:11 AM
I need help accessing my other Facebook account registered with the mobile number "[redacted]". I've been unable to log in since yesterday as it's showing a message saying my account has been temporarily locked due to suspicious activity. It seems my account may have been compromised through a phishing attack. Despite my efforts to restore and unlock the account, I'm unable to log back in. I'm seeking assistance to unlock and regain access to my account. Thank you.
Reported by GetHuman3229594 on Thursday, July 11, 2019 11:21 AM
My fiancée's account was compromised by someone in Nigeria. She is unable to access her account as the hacker changed her email. We contacted customer service, and the representative used highly unprofessional language when I requested to speak to a supervisor. The disrespectful behavior is unacceptable. I believe that as Facebook is American-founded, American customers should be treated with respect by representatives of American descent. The individual we spoke with, Warren Reid, displayed gross unprofessionalism.
Reported by GetHuman3229948 on Thursday, July 11, 2019 12:55 PM
I have been using my Facebook account for over 12 years now. Recently, I was prompted to verify my cell number with a code, but I never received the code despite requesting it multiple times. I even got a warning for sending the requests too quickly. Losing access to my account would mean losing all the contacts, friends, and connections I have built over the years. I have been trying to get my account verified for over a year but have been unable to do so without the option to send my license through my phone. It's frustrating to see numerous fake accounts while struggling to verify my authentic one. I understand that I might just be a small concern for Facebook, but I hope someone can assist me in regaining access to my account. I am eagerly awaiting a response. Best regards, John G.
Reported by GetHuman-youmanph on Thursday, July 11, 2019 1:08 PM
I've been experiencing issues on Facebook, AOL, and eBay where my posts are being removed for being offensive, even though I'm not the one posting them. I also keep having to change my password daily. Specifically, I tried to block the Cleaning Authority from Fenton, Michigan, whom my husband and I stopped doing business with in May, and it led to me being blocked instead. I didn't receive any emails about offensive posts on July 6th, despite them saying there was one. I also found out that on July 1st, someone accessed my account from Millington, Michigan without my knowledge. I'm concerned about losing my account and would like to resolve these issues. I'm confused because the only posts I made were for two birthdays on July 1st and 6th. I've had this account for a decade and rarely post anything offensive, except for sharing free tickets that I got from a friend. I've provided a different email for your reply.
Reported by GetHuman-sugeisle on Thursday, July 11, 2019 1:29 PM
I have reported a scam involving someone pretending to be my friend, Adell Claypool, multiple times, but no action has been taken. The person, Elaine Ray (Nelson), is using my real friend's identity to direct me and others to Len Veil. After reporting Len Veil, he was swiftly removed from Facebook. The fake Adell Claypool is Elaine Ray (Nelson), and Len Veil are connected. I urgently request the removal of the fake Adell Claypool and Elaine Ray (Nelson) from Facebook. They are running a scam where they impersonate friends, promise UN grants in exchange for fees, and have duped me out of $20,[redacted].00 for various fees with the false promise of a $[redacted],[redacted].57 check from a fictitious UN Development Fund. They are operating a fraudulent scheme misusing the UN Democracy Fund. Please assist me in getting these scammers off Facebook.
Reported by GetHuman3230189 on Thursday, July 11, 2019 1:46 PM
I am Lauren L., acting as the editor for Vale Park Animal Hospital's business page. The previous account administrator has left without assigning administrative access to anyone else. Currently, there are no administrators on the account to grant me access. The only other possible access route is a Business Manager account named VPAH, possibly belonging to a past practice manager whom we have lost contact with. The only login details we have are for the email [redacted] Upon entering the password, the system indicates it was changed 8 months ago. I am unsure who made this change or what the new password might be, as well as whether this account is associated with our business page.
Reported by GetHuman-llaffert on Thursday, July 11, 2019 2:44 PM
I have been experiencing issues when trying to post my service for eyelash extensions in the Marketplace. Despite seeing others in my area offering the same service, my posts are flagged for going against commercial policies. I tried to appeal this decision, but the only option available is to delete the post. When I followed the instructions to appeal via a form, I could only select an old listing from years ago, which was not denied in the first place. I described my new post in the form, but it seems to have not been effective. Now, I am unable to find any posts to appeal in the form. Your assistance in resolving this matter efficiently would be greatly appreciated. Thank you, S. Phoenix Phoenix Renewal
Reported by GetHuman3230862 on Thursday, July 11, 2019 3:30 PM
My Facebook account is currently locked due to what seems to be a misunderstanding. I mistakenly tried to log into a page that resembled Facebook, causing some confusion with my passwords. This led to the account being flagged for suspicious activity. Despite reaching out to Facebook customer service for assistance over the past three days, I have yet to receive any helpful response. I would greatly appreciate it if my account could be unlocked promptly. The issue arose from my own actions, and there was no actual suspicious activity involved other than my attempt to access a page that resembled Facebook. Seeking a resolution, I kindly request the account to be unlocked by the support team. Thank you for addressing this matter and unlocking my Facebook account.
Reported by GetHuman-jypaulhi on Thursday, July 11, 2019 4:24 PM

Help me with my Facebook issue

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