Hello, **few weeks ago someone has hacked into my facebook account and changed password...

GetHuman-lukybil's Recover Hacked Account issue with Facebook from July 2019

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Before contacting them, items GetHuman-lukybil may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-lukybil's own words
Hello, **few weeks ago someone has hacked into my facebook account and changed password, so i can't access my account anymore. **My account was associated with my old email address which does not work anymore, so I can't receive recovery code. However I already sent you my form, email and even my ID in order to prove who I am and that the account belongs to me. **My name is Lukas Bilek, email to this account was *****@***.com, *for recovery i used my second email *****@***.com

GetHuman-lukybil did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-lukybil
Jul 9th, 2019 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 551010 others
0 customers following this


GetHuman-lukybil started working on this issue
Jul 9th, 2019 9:53pm

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