Facebook Customer Service Issues

Hello, I'm seeking assistance in retrieving my wife's Facebook account, which she accidentally changed the password for and cannot recall. We've attempted to recover it through the log-in code sent to the registered email, but sadly, the email was deactivated due to inactivity. We're unable to use the mobile number provided because the account was registered with a Yahoo email. Restoring the account is vital for our communication, as I work in Saudi Arabia while she is in the Philippines, and important photos/contacts are stored there. The account details are as follows: Username/email: [redacted] (deactivated) Username: Roxanne Laborte Peñas Mobile number: +63[redacted] We hope for a prompt response. Thank you.

Hello, I recently created a Facebook account two weeks ago for my new business. Initially, I used my professional email, [redacted], and when asked to verify it with my phone number ([redacted][redacted]), I uploaded a clear picture of myself. However, after 48 hours without any communication, I found my account disabled when I tried to log in. I then attempted to create a new profile with my personal email, [redacted] Again, when I tried to confirm my profile with the same phone number, [redacted][redacted], my account was disabled immediately. I reported the issue and uploaded three different forms of ID to verify my identity but have not received any updates from the Facebook team in over 10 days. Having a Facebook profile is crucial for my business development needs. Best regards, Julie Balanca

I encountered an issue while setting up a Facebook page for my rapper persona. During the ad creation process, Facebook logged me out and requested verification. They are sending a 6-digit code to a phone number I didn't provide, leaving me unable to access my account. I've been entering incorrect codes to trigger an account disable for an appeal, but it hasn't worked. Facebook continues to send codes to a random number, and I cannot stop this cycle without disabling my account for an appeal. I am frustrated and unsure of how to proceed.

Our Natcom UNESCO Pacific account, supporting seventeen National Commissions for UNESCO in Pacific countries on Facebook, has been unavailable since March [redacted]. Initially asked to change the name, we complied, then requested to set up a Page; however, the account administrator is unable to access either the profile or the page. Although editors can post, they will be leaving soon, and the administrator needs access. Facebook is vital for sharing information on peace, social, economic, and human development among UNESCO Member States. The account is managed by UNESCO's Office for the Pacific States, using communication to support development efforts. The current lack of access hinders information sharing among stakeholders. We assure you this is a legitimate account, not spam. Please help resolve this issue promptly. Thank you for your attention. UNESCO Office for the Pacific States

Our account "Natcom UNESCO Pacific," which supports seventeen National Commissions for UNESCO through Facebook, has been inaccessible to the administrator since March [redacted]. Initially, we were asked to change the name, which was done, and later to set up a Page. The profile already has a page "UNESCO_Pacific," but the administrator can't access either the Facebook profile account or the page. Attempts to contact Facebook via emails and direct tweets have been unsuccessful. Your assistance in resolving this issue would be greatly appreciated. Thank you, UNESCO Office for the Pacific States

I recently got a new phone and forgot my Facebook password. Despite trying various old passwords when prompted, I did not receive the reset code sent to my email. Even after trying different email accounts, I couldn't regain access until I uploaded a self-photo. However, just four days later, I found myself locked out from my new phone and unable to log in with any email or phone number. On top of that, attempting to log in from a computer resulted in being disabled due to password attempts. My old phone remains my only means of access, and logging out would prevent me from contacting Facebook. I have all the necessary ID for verification, but I am unsure where to submit it. Where should I send it?

Dear Facebook, I am currently unable to access my account despite changing and resetting my password. My account ID is Aryana Sabz, and the email associated with it is [redacted] I am facing security questions regarding login approvals on other devices, identifying photos of friends, and receiving codes on my phone, which I can't answer due to a changed phone number and lack of trusted friends listed. I typically log in using Chrome on both an HTC One and a Huawei device. I may have also accessed Facebook on Firefox using a Sony Vaio laptop. I last accessed my account in Malaysia in [redacted] after being unable to do so for two years in my home country. Please assist me in regaining access to my account. My new Malaysian phone number is [redacted][redacted].

Facebook disabled my account suddenly, and I'm requesting a review of the decision. I am uncertain if I violated any of their guidelines unintentionally, but I am willing to correct any mistakes. I have cherished memories and important connections on my account since [redacted] that I don't want to lose. I urge Facebook to reconsider and I am willing to provide any information necessary for their investigation. You can reach me at [redacted] or +[redacted]74.

Dear Facebook, I am struggling to access my Facebook account under the name Aryana Sabz with the email [redacted] Despite changing and resetting my password, I am facing difficulties. The security questions include: 1. Approving the login on another device, 2. Identifying friends in photos, and 3. Receiving a code on my phone. Unfortunately, my phone number has changed, preventing me from answering question 2, and I don't have trusted contacts to help with question 3. I usually log in using Chrome on two devices, an HTC One and a Huawei, occasionally using Firefox on my Sony Vaio. I have been unable to access my account for two years due to restrictions in my country. Upon returning to Malaysia, I have tried to regain access. Please assist me in recovering my account. My new Malaysian number is [redacted][redacted]. Thank you.

In January [redacted], I got locked out of my Facebook account, which I have had since [redacted]. I've gone through numerous identity verification processes but still can't access my account. Lately, I've noticed unfamiliar people listed as my trusted friends, and I'm receiving messages from multiple numbers redirecting to a suspicious link ending with 000webhost.com. I've attempted to create new accounts and a business page, but they all end up disabled, asking for photos or ID that I've already provided. My original account, linked to [redacted], remains inaccessible. I'm hoping Facebook can resolve this issue and allow me to access my original account and set up the business account I've been trying to create.

Dear Facebook Management, I am writing to express my dissatisfaction with your service. I am unable to access my account despite providing the necessary verification details like my picture, mobile number, and email. It seems unreasonable that even after following your verification process, I still can't log in. I understand the importance of security measures, but this verification procedure seems excessive. I know you have a dedicated team to monitor users' activity, so why am I being blocked at the initial stage? It would be more appropriate to check my activities before taking such actions. Please review my account and reactivate it promptly as I rely on Facebook for communication and time-saving purposes. I trust that you will provide a swift and effective solution to resolve this matter. Sincerely, Nadira

I am deeply disturbed by the recent experience I had on Facebook. I encountered severe sexual harassment that has left me unable to sleep and fearful for my daughter's safety. Despite setting my page to public, the constant calls persisted, making it extremely distressing. One individual continued to call even after I asked him to stop, bombarding me with explicit photos. This situation has shaken me to my core, and I am appalled that such behavior is allowed on this platform. I plan to seek legal advice promptly. This incident has made me feel violated and unsafe, posing a serious concern regarding the safety of women on Facebook and Messenger.

I recently had to replace my broken phone, causing me to lose access to my original Facebook account. Despite creating a new account similar to the old one, Facebook then abruptly disabled both accounts due to a reported identity issue. I managed to recall what I believe is the password for my original account after some searching. Unfortunately, Facebook demands a photo of my ID for verification purposes, which I promptly provided. Regrettably, I remain locked out of both accounts despite my efforts to regain access.

Hello, I recently requested to change my Facebook profile name from Pollux Ciampa to Io Universe. However, I received an email at 11:55 am stating that my profile might be more appropriate as a page. I do not wish for my profile to be converted into a page, and I am unable to log in without it attempting the conversion. I am kindly asking for the conversion process to be reversed so that I can regain access to my Facebook profile under the previous name of Pollux Ciampa. Thank you, Io Universe (Pollux Ciampa)

Hello, I hope you're having a good day. I need to report a Facebook account that is currently defaming and harassing my reputation. Someone named PYSCHE EYAF has been posting my pictures on her wall along with hurtful words about me. These posts have been up for almost a week now. I have reported two of her posts to Facebook admins and had them removed. However, she continues to defame me. I only know her through Facebook, not in person. We chatted for 2 months, but I ended our friendship due to her bad attitude. Since then, she has been harassing me. My account is MARK RYAN, and I want Facebook to ban her account for both my sake and due to suspicious activity. I appreciate any assistance you can provide. Thank you very much.

I made a post that violated Facebook's rules and received a 3-day ban. However, another post I made on June 10, [redacted], was not in violation of the guidelines but resulted in a 7-day ban. This has been frustrating as I am restricted from posting, commenting, sharing, or taking any action on my account. I would appreciate if this issue could be resolved promptly.

On August 28, [redacted], I discovered that my Facebook account (Smooches Vee) had been hacked. Despite reporting the issue to Facebook, no action has been taken. The hacker has changed the email and phone number attached to my account, preventing me from regaining access. Despite numerous attempts to contact Facebook for assistance, the problem remains unresolved. The lack of support from the help center is frustrating. The hacker has even messaged my family and friends. When I confronted the person using my account, they admitted taking it accidentally but continued to misuse it. I am simply seeking to regain control of my original page. The ease with which someone could hack my account and exploit it without consequences is concerning. It appears that creating accounts only to have them seized for illicit activities is becoming a trend. This situation involves solicitation and impersonation, both serious offenses. I possess evidence of the communication with the individual through Messenger and witness statements from family, friends, and acquaintances corroborate the incident.

Hello, My name is John Paul Ibardolaza. I reside in Quezon City, Philippines. On July 5, [redacted], my Facebook account, under the name Paul Villeza Ybardolaza, was hacked by someone in Vietnam who changed the password. I have attached a screenshot taken on July 6, [redacted], as evidence. Although I can still access my account on my phone, I am unable to reset the password as I have forgotten the password for my Yahoo email. Could someone assist me in recovering my account, perhaps by updating the email address to [redacted] from the current email [redacted]? I cherish my Facebook account dearly and would appreciate any help to avoid starting anew. Sincerely, John Paul Ibardolaza

Hello! I am experiencing trouble accessing my Facebook account as it was compromised by an unknown individual who changed the password and logged me out. Unfortunately, my attempts to recover it via Yahoo have been unsuccessful due to an outdated account. I suspect the Vidmate APK may have played a role as I used it the day before the incident. My Facebook account is vital for work purposes, and regaining access is crucial. I possess the old password, but the new one remains inaccessible since it was altered. I kindly request assistance from Facebook to regain control of my account. I am willing to provide additional personal information or verify through my friend list to confirm my identity. Your prompt help in resolving this matter would be greatly appreciated. Thank you for your attention and assistance.

Hello, I'm Dominique Kayhart. I want to report someone on Facebook named Bridgette Keeton who is scamming people by not delivering items they paid for. One instance is a $20 victory lane diecast she advertised. I sent her the money via PayPal along with many others, but no one has received the products she promised for over 4 months now. It's unfair for her to take advantage of us and ignore our inquiries about the missing items. I urge for her to be reported and her business to be shut down on Facebook. Thank you, Dominique Kayhart.