Facebook Customer Service Issues

Yesterday, my Facebook account was hacked. I've attempted to change my password several times, but now it requires me to confirm my identity, which I can't do since I no longer have access to the mobile numbers linked to the account. Additionally, I've tried to confirm my identity by logging in from another device, but it's not successful. I believe I've taken measures to secure my account for now. Any assistance in resolving this issue would be greatly appreciated.

I am currently locked out of my Facebook profile, which I have been using since [redacted]. It contains all my precious baby photos and general life moments that I urgently need access to. I am seeking help to change my password and update the email address associated with my Facebook account. Due to my previous Gmail account being compromised by malware, I am unable to access it for verification. The name on the account is Tracie Brockman, and the current email address linked to Facebook is [redacted] I have already submitted several photos of my ID to confirm my identity. Your prompt assistance in resolving this matter would be greatly appreciated.

Hello. I need help resolving an issue with my disabled account. I have contacted support multiple times via email but have not received any responses. I run a Shopify store and created a business page linked to my personal Facebook account to set up Facebook Pixel and run ads. I received a notification to verify my information, which I did by providing a photo, phone number, and ID. However, my account was disabled a few days later without explanation. Despite my attempts to reach out to support, I have not been successful. I am seeking assistance to address this matter as I have used my personal information and remain disabled without any means of communication. Thank you.

I tried setting up an account yesterday. I uploaded a picture and sent a second one to verify after they locked my account for "security" purposes. I'm eager to access my account again to start using it for my business and social media purposes. Update 07.19.19 It has been ten days, and I still have not received any communication from Facebook despite sending my ID five times and leaving comments. The lack of response or communication from them is incredibly frustrating. I cannot fathom how a company of this size shows such disregard for its customers. The complete silence from Facebook is bewildering. I am at a loss for how to resolve this issue when I receive no response at all. The promised emails have not materialized, and I am shocked by the lack of any attempts at resolving my account setup problem.

Hello, I recently experienced unauthorized access to my Facebook account, resulting in a changed password that now prevents me from logging in. Unfortunately, the account was linked to an old email address that is no longer active, thereby obstructing my ability to receive a recovery code. In an effort to verify my identity and ownership of the account, I have submitted a form, email, and even a copy of my ID. My name is Lukas Bilek, and the email associated with my account was [redacted] For account recovery, I utilized my secondary email [redacted]

Hello, I am Peer Faraz Baloch, and I used to have an account on Facebook associated with the email address "[redacted]" My date of birth is 28th November [redacted]. When I attempted to log in today, I discovered that my account has been disabled. I am seeking assistance in understanding the reason why my account was disabled and hoping for a resolution. I have made multiple requests to have my account reactivated. Sincerely, Peer Faraz Baloch Email: [redacted] Date of birth: 28 November [redacted]

I'm having trouble accessing my Facebook account linked to my email [redacted] and phone number +[redacted]30. I forgot my password, and when I try to reset it, the code is sent to an email that I can't access anymore. It would be helpful if the code could be sent to my mobile phone, which is linked to my account, so I can recover my password. This account is important to me as it contains all my friends and personal information. Any assistance would be greatly appreciated.

I recently appealed Facebook's decision to block me for 7 days due to a post they claimed contained nudity or sexual content. Despite my request for a review, I remain blocked for the same reason. The post was meant to raise awareness about bullying, not to share inappropriate content. I have thoroughly checked the post and cannot identify any offensive material. If it inadvertently offended anyone, I apologize and am willing to remove it. However, I believe Facebook should have given me a chance to explain before imposing a block without proper communication. I urge Facebook to reconsider this decision promptly and address the situation fairly. I hope to hear back soon with a resolution to this issue.

My account is temporarily locked, and I'm having trouble answering the security questions to regain access. An error message keeps popping up, saying the feature is unavailable. I've been trying for 5 days to get back on track. I'm willing to verify through photos, recent posts, send my ID, or provide my phone number for a code, but unfortunately, those options are not available to me.

Tonight, my Facebook account was hacked, and the password was changed. The account is under the name Nina Tran Rici with the email [redacted] Facebook is prompting me to access my email to reset the password, but I haven't used that email in a long time and cannot access it anymore. Unfortunately, Facebook isn't providing alternative methods for me to regain access to my account. Can't they verify my identity through my IP address to confirm that I am the rightful owner? I am eager to regain control of my account.

I am unable to access my Facebook account as it has been hacked. Even though I remember my password which I had saved on the browser and in my notes, I believe my account has been compromised. This is evident as I noticed my account had messaged a female, someone I have never contacted before. I require assistance in recovering my account as I no longer have access to the recovery numbers linked to it. Each time I attempt to reset the password, I am redirected to the same page. I would greatly appreciate any help in resolving this issue. Thank you.

I also purchased an electric scooter on May 13, [redacted]. The payment was processed on May 14, [redacted]. After reaching out via email, they cited a shipping problem and promised to update me, but I have yet to receive any further communication. I recently noticed the same advertisement on Facebook, leading me to read comments from other customers and realizing I'm not the only one facing this issue. Unfortunately, it seems they target individuals like myself who have disabilities. I was really looking forward to having the scooter for mobility after my stroke this summer. The name of the "company" as provided is unusual, wignagnbe, operating through Shopify.com.

My Facebook account got hacked and even though I changed the password, I'm unable to receive the code to log back in. I attempted to set up the authentication app but can't find the menu button on both my phone and computer. The system doesn't recognize my devices and insists on sending the code to a number linked to Messenger, which I don't use. Despite multiple attempts, including sending my driver's license photo, I've been locked out since last September. It's frustrating that I still see my page but can't access it.

Every time I try to create a Facebook account using my nickname and last name, it gets disabled. This has happened three times. Now, I've resorted to using my full name and maiden name, but I continue to receive messages from Facebook claiming there are security concerns, which I believe is untrue. I am unable to access my Facebook account, and I feel targeted by their actions. I believe it's time for Congress to investigate this issue. While they are concerned about individuals harassing others on Facebook, perhaps they should also address the situation where Facebook itself appears to be the harasser.

I have been struggling to reset my password. Although I no longer have access to the email linked to my account, I do have access to my current mobile number, which I have used in the past for password resets. However, recently I am unable to receive a verification code via SMS. This has left me locked out of both Messenger and Facebook. I have tried updating my email address, but it keeps redirecting me to the login page without any changes. I have followed the steps multiple times without any progress. It is crucial for me to regain access and update my password promptly. Your assistance is greatly appreciated.

My family is experiencing harassment on Facebook from someone using the name Brandy Wine. They have been sharing private screenshots of conversations and posted false information about our son threatening suicide and involving law enforcement. Despite deleting that particular post, the harassment continues. We are requesting the removal of the post and thread from Facebook and urge for this individual's account to be temporarily suspended. Brandy Wine seems to have multiple accounts, but the current one in use is her personal account under the name Brandy Wine.

I keep getting locked out of my account, and I really need help fixing this issue. Every time I try to create a business page, they lock me out and cite security reasons. I want to know why I'm not allowed to use Facebook and what I might have done to cause this problem. I'm genuinely trying to improve myself and help others, so I don't understand why there seems to be a significant issue with my account. I just want to understand the situation better on my own terms.

I used a Facebook account solely for playing games without any personal photos. The account was set up under an anagram of my middle and maiden names, not my real name, and unfortunately, it was hacked in [redacted]. Neglecting to use it often, I only noticed the issue when the recovery email link had expired. The current situation has left the account inaccessible without submitting a photo. I've attempted the recovery process with my photo and ID, but the hacker has uploaded their own images, making it impossible to verify my identity. I am seeking assistance to either regain access by receiving a new recovery link or have the account deleted, allowing me to create a new one using my email address.

While watching YouTube videos, I tried to access my Facebook account under the name Katherine Joy Trinidad Tolosa (Kulot) with my profile picture featuring myself and my husband. However, upon opening Facebook, I encountered a message stating a timeout error. Subsequently, I was prompted to log in again. Despite entering my usual username, [redacted], which I have used for a decade, I received an error message stating that the username was not found. I then attempted to use my mobile number, [redacted]4, for account recovery but encountered a different email address linked to my account. Despite my efforts to provide documentation, such as my passport ID, to Facebook support via my Gmail account, the issue remains unresolved. I am now waiting for a response from Facebook after sending additional identification documents to regain access to my account.

Around 1 a.m. on Monday, July 8, [redacted], I received a Facebook message from a trusted friend with a video, which I unfortunately opened. Later that day, he mentioned that his account had been hacked. To secure my account, I changed the password successfully. However, as of today, July 9, [redacted], I am unable to access my account as it indicates the password is invalid. When attempting to reset the password, the old email and phone number associated with the account are no longer valid. I have since updated the contact email to [redacted] but still encounter issues. I refuse to provide a picture of my driver's license for verification due to concerns about identity theft. I need assistance in understanding why my password is deemed invalid, how to regain access to my account, and what the password requirements are to prevent such incidents in the future.