My phone was stolen almost a week ago. I do not know the email, phone number or passwor...

GetHuman3210412's customer service issue with Facebook from July 2019

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The issue in GetHuman3210412's own words
My phone was stolen almost a week ago. I do not know the email, phone number or password which was used to create my first Facebook account about * to * years ago. I have tried everything to be able to get back into my Facebook account. But without any of these things I am helpless. It did let me change a password at one time a couple of days ago and I thought I was getting somewhere, but instead it's at me up a new account. Which I did not do any activity on after I saw what had happened. All the people that says I may know on there or actually my friends on my one and only if Facebook account that I've ever had. Please help me to recover my Facebook account. What steps do I need to do to get my one and only Facebook account that I've had for the past six or seven years back. Please help me resolve this issue I am desperate. Thank you.

GetHuman3210412 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3210412
Jul 8th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 548520 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3210412 started working on this issue
Jul 8th, 2019 5:09am
GetHuman3210412 indicated the issue is not fixed yet.
Jul 12th, 2019 6:27am