Someone was cloning my account and it was reported. Instead of contacting me, the owner...

GetHuman-sshayne's Recover Disabled Account issue with Facebook from July 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-sshayne's own words
Trying to access and recover my suspended account. ... Someone was cloning my account and it was reported. Instead of contacting me, the owner, my account was disabled. I have followed links and uploaded my driver's license, school ID, and debit card but haven't heard back from them (since last Thursday). When this happened, I changed my password and my user name but about twenty minutes later the account was suspended. To make matters worse, Facebook doesn't recognise the phone number I have been using as part of the upload process (although when I changed my password they sent me a text to this number). I am not ***% sure that the email I am using is the right one (who doesn't have fifty million emails these days?), because they haven't sent any responses to me telling me they have received my information.
I have uploaded all required documents and I haven't heard from them at all.
Just make my account accessible.
This is not the first time my account has been suspended because someone reported it erroneously. I just would like the account to be back on line.
I have emailed them (just today) and have followed all of the prompts for account recovery.
How GetHuman-sshayne fixed the problem

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Recover Disabled Account issue
Reported by GetHuman-sshayne
Jul 7th, 2019 - a year ago
Not resolved
Seen by 26 customers so far
Similar issue to 547885 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-sshayne started working on this issue
Jul 7th, 2019 4:13pm
GetHuman-sshayne indicated the issue is not fixed yet.
Jul 7th, 2019 4:15pm
GetHuman-sshayne indicated the issue is not fixed yet.
Jul 7th, 2019 4:26pm
GetHuman-sshayne indicated the issue is not fixed yet.
Jul 7th, 2019 4:26pm
GetHuman-sshayne shared this issue with friends on Facebook
Jul 7th, 2019 4:28pm
GetHuman-sshayne shared this issue with followers on Twitter
Jul 7th, 2019 4:28pm
GetHuman-sshayne indicated the issue is not fixed yet.
Jul 7th, 2019 8:24pm
GetHuman-sshayne indicated the issue is not fixed yet.
Jul 8th, 2019 4:51am
GetHuman-sshayne indicated the issue is not fixed yet.
Jul 8th, 2019 4:27pm
GetHuman-sshayne indicated the issue is not fixed yet.
Jul 9th, 2019 3:15am
GetHuman-sshayne indicated the issue is not fixed yet.
Jul 10th, 2019 4:38pm
GetHuman-sshayne indicated the issue is not fixed yet.
Jul 12th, 2019 3:20am
GetHuman-sshayne indicated the issue is not fixed yet.
Jul 12th, 2019 3:20am
GetHuman-sshayne indicated the issue is not fixed yet.
Jul 12th, 2019 3:20am
GetHuman-sshayne indicated the issue is not fixed yet.
Jul 12th, 2019 3:20am