Hello Facebook,**I am Prince Ivan D. Tubog from Toril, Davao City in Philippines. So ju...

GetHuman3095890's Recover Hacked Account issue with Facebook from June 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3095890's own words
Hello Facebook,**I am Prince Ivan D. Tubog from Toril, Davao City in Philippines. So just this late evening in the afternoon while I am doing my assignments (still a student). My friend on facebook messaged me, and this is what she said: " Prince? can you help me with this (a link to google". I answered yes then it took me to a website (there was a download word popped up" my phone says it may harm my device. I rejected the download message then told my facebook friend that it's a virus. She have not replied. So I was back again with my study session after * minutes I checked my messenger and it says "session expired". **Madam*Sir, * I hope you could help me with my problem. All the photos, moments of my life are there and I don't really want to lose it all for a hacker. I am kind of famous on facebook I think it was one of the reasons why they hacked my account. **Thank you for your kind of consideration 'Team Facebook' **One of your avid users,*Prince Ivan D. Tubog

GetHuman3095890 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3095890
Jun 16th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 522746 others
0 customers following this

Timeline

GetHuman3095890 started working on this issue
Jun 16th, 2019 2:53pm

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