I got a new phone and cannot login to facebook. I tried the reset password option and I...

GetHuman3094860's Can't Receive Code to Reset issue with Facebook from June 2019

Help with my Facebook issue
First: share to improve GetHuman3094860's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3094860 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3094860's own words
I got a new phone and cannot login to facebook. I tried the reset password option and I do not have access to the email on file anymore. It has been years and cant access that email either even with help. I tried putting in my phone number and a new email several times to send a code to either of those, but I never get a code. Ive checked spam folders. Once I enter in the number or email the second time it takes me back to the very first facebook.com screen where you can login or sign up. I have tried on my new phone, as well as my new laptop that i have also never been able to access facebook on, as well as my old laptop and it does the same thing. Ive cleared history and caches on every device. It is very important i get back in my facebook account.

GetHuman3094860 did not yet indicate what Facebook should do to make this right.

How GetHuman3094860 fixed the problem

We are waiting for GetHuman3094860 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Can't Receive Code to Reset issue
Reported by GetHuman3094860
Jun 16th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 522393 others
0 customers following this

Timeline

GetHuman3094860 started working on this issue
Jun 16th, 2019 6:38am
GetHuman3094860 indicated the issue is not fixed yet.
Jun 16th, 2019 2:26pm
GetHuman3094860 indicated the issue is not fixed yet.
Jun 16th, 2019 2:32pm
GetHuman3094860 indicated the issue is not fixed yet.
Jun 17th, 2019 2:19pm
GetHuman3094860 indicated the issue is not fixed yet.
Jun 19th, 2019 2:38pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies