I got a new phone and cannot login to facebook. I tried the reset password option and I...

GetHuman3094860's Can't Receive Code to Reset issue with Facebook from June 2019

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The issue in GetHuman3094860's own words
I got a new phone and cannot login to facebook. I tried the reset password option and I do not have access to the email on file anymore. It has been years and cant access that email either even with help. I tried putting in my phone number and a new email several times to send a code to either of those, but I never get a code. Ive checked spam folders. Once I enter in the number or email the second time it takes me back to the very first facebook.com screen where you can login or sign up. I have tried on my new phone, as well as my new laptop that i have also never been able to access facebook on, as well as my old laptop and it does the same thing. Ive cleared history and caches on every device. It is very important i get back in my facebook account.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman3094860
Jun 16th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 522393 others
0 customers following this

Timeline

GetHuman3094860 started working on this issue
Jun 16th, 2019 6:38am
GetHuman3094860 indicated the issue is not fixed yet.
Jun 16th, 2019 2:26pm
GetHuman3094860 indicated the issue is not fixed yet.
Jun 16th, 2019 2:32pm
GetHuman3094860 indicated the issue is not fixed yet.
Jun 17th, 2019 2:19pm
GetHuman3094860 indicated the issue is not fixed yet.
Jun 19th, 2019 2:38pm

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